How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Don Your Own Question

Don
Don, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 0
Experience:  M.S of Both Hardware and Software Engineering. 10+ years of computer advanced user.
Type Your Computer Question Here...
Don is online now
A new question is answered every 9 seconds

PROBLEM: Web pages load very slowly or "time out" on all 3

Customer Question

PROBLEM: Web pages load very slowly or "time out" on all 3 of my browsers (IE, Firefox & G.Chrome) Win7Pro/64bit (up to date), PC is 3yrs old; 2.4Mhz AMD tri-core processor, 4G ram. Internet speed tests OK @ 6.8Megs w/ CentryLink (new modem) hard wired. Device Mgr is clean. Virus Scan & MalwareBytes is clean. Copius room on new 1.5TB harddrive that started great about a month ago. Memory tests OK.
Have RESET browser 3x.
I suspect:
A) Some setting was changed by "Open DNS" or UTorrent, so I uninstalled both.
B) Bad graphics card (all other graphics on my PC are running OK)
XXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Computer
Expert:  Don replied 1 year ago.

Don :

Hi Customer,

Don :

I would like you to describe your network environment for me please. Is your computer connected through a router or a cable modem? We should do some test to pinpoint the problem to either the network (router, modem) or this particular computer.

Don :

The problem is most likely caused by dns settings in your network configuration. If you connected to router the dns is probably your router's ip address, and if you directly connected to modem the dns is received by your ISP. And you mentioned "Open DNS”, so I assume your dns is set to what they specified. If you can find what your current dns is and try to ping the server, maybe you can find your problem.

Customer :

The CenturyLink DSL line connects to a new modem, connects to a 4x router. Other computers in the house are running fine, so it's likely settings in my PC. using IPCONFIG: IPv4 address = 192.168.1.2 Subnet mask 255.255.255.0 default gateway 192.168.1.1

Customer :

I can ping both addresses Ok

Customer :

The DNS suffix / Link-local IPv6 address is fe80::8944:bedd:e6df:2e93%10

Customer :

Tunnel adapter isatap. {A87C9C61-5682-4956-8044-B4A432C3323C} Media State: Media Disconnected so there is NO Connection-specific DNS Suffix

Customer :

Tunnel adapter LAC 11: Connect-specific DNS Suffix: (blank) IPv6 address: 2001:0:9d38:6aba8:344e:2a5b:bcfd:8351

Customer :

Link-Local IPv6 address: fe80::344e:2a5b:bcfd:8351%12

Customer :

Default Gateway ::

Customer :

Tunnel adapter 6T04 Adapter, Media State: Media Disconnected Connect-specific DNS Suffix: (blank)

Expert:  arsufi2002 replied 1 year ago.
It seems my fellow expert is offline. I am Fiyaz, i shall assist you on this

Could you check the status on windows safe mode with networking option

To load windows on safe mode:
1: Restart / power on computer
2: Tap F8 key until soon after the initial screen and repeat process until you get
Windows Advanced Boot Option window
3: Select Safe mode with networking , press enter key
It loads windows on safe mode. Now check if you get better internet performance here.

Please reply
Expert:  Don replied 1 year ago.
Thank you for your reply. If other computers are fine, and it happened to all 3 of your browsers. My first thought is there is some software or application intervening your internet.

So I want you to boot into the safe mode with network and see if the problem gets away. If it does, then you should check your startup list using "msconfig". Pay more attention on those items whose manufacturer column is "unknown".
Customer: replied 1 year ago.

SOLVED by reloading my O/S


 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.