Thank you for the question. Can you tell me what application you are working in when this happens?
i am using chrome
Thank you. Are you using Chrome on Windows or Mac?
Can I see what this looks like? If you click here
, I will be able to see your screen and have a better sense of what's going on.
I can start up a chat with you once we're there too
Are you still with me?
No problem. Can you click the link I sent you above?
cannot see link
Let me resend
This is the link