Thank you for the question. It sounds like the sound card drivers were not properly installed when the machine was re-built. I would suggest bringing the machine back and asking them to complete the configuration of your sound card as you've already paid them to do it. If you'd like, I can ask you some questions about the machine and try having you re-install the drivers, however it will take some time and is not a completely straight forward process. I look forward to your reply. Thank you!I hope this answers your question. Please rate me "OK Service" or higher if you are satisfied with my response, otherwise please reply and let me know how I can assist you further. Thanks again!
If you can do it or rather if I can do it, lets give it a shot. It has been like this for a couple of months now without sound so they my charge me again.
I still don't have sound
I clicked on your link but apparently it didn't go through.