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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8693
Experience:  Computer technician and founder of a home PC repair company.
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when I click on the link to reset the google password XXXXX get

Resolved Question:

when I click on the link to reset the google password XXXXX get a message " this operationhas been canceled due to restrictions on this computer.
Submitted: 1 year ago.
Category: Computer
Expert:  Frederick S. replied 1 year ago.
Hi! My name isXXXXX look forward to assisting you! Do not forget to rate my answer quality before you go. Let's get started!

Please close your e-mail program, then download this Fix-It utility from Microsoft:

http://go.microsoft.com/?linkid=9726441

Once downloaded, please go ahead and run it, then once it's done, please open your e-mail program up and links should finally work properly.

Let me know how it goes – I will be standing by; thank you.

Customer: replied 1 year ago.

downloaded it 3 times but can't find it to run it

Expert:  Frederick S. replied 1 year ago.
Right-click on the link --> Save target as or save link as... then open/run the file.

FS
Customer: replied 1 year ago.

I right cked save link as, and it asked if I wanted to replace it. it didn't run

Expert:  Frederick S. replied 1 year ago.
What OS/web browser are you using?

FS
Customer: replied 1 year ago.

chrome, should i try firefox

Expert:  Frederick S. replied 1 year ago.
No.

Just look on the bottom. Your downloads are listed there.

Click on it to run it.

Or press CTRL + J and then click on the downloaded Fix-it tool to run it.

FS
Customer: replied 1 year ago.

Thanks for your patience in resolving this problem. Can you tell me why it happened?

Expert:  Frederick S. replied 1 year ago.
Most likely, it occurred due to an update or because you installed Chrome, and Chrome, for some reason, breaks hyperlinks in Outlook.

Glad we got it taken care of; you may rate me positively now. Thank you.

FS
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8693
Experience: Computer technician and founder of a home PC repair company.
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