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I'm turning on the laptop now. When it's up I will do each step as you have asked.
window popped up while running says System Error. Hard disk failure detected. Scan and repair Scan later are choices
while I was typing in the command. Hit enter still there, command is running in background with access denied. new message just popped up Device initialization failed.
still running, new message error cd: writer. looks like some of the files are coming back. not sure whats going on. thing r popping up the leaving. Critical Error Write Fault Error
Still scanning....access denied.
It seems to be done, the system shut down then came back up.
Some files came up, then they disappeared again except for McAfee and Recycle Bin. Now a User Account Control came up
Do you want to allow the following program to make changes to this computer? Program Name Java Auto Updater
Please bookmark this page by pressing Ctrl+D so that you can easily return to it from your favorites/bookmarks menu (if you don't see Favorites or Bookmarks on top, press the ALT key), then boot up in Safe Mode with Networking; to do so, please follow these steps:
1. Turn off the PC
2. Turn on the PC and repeatedly press [F8] until Boot Options appears
3. Select Safe Mode with Networking with arrow keys and press [ENTER]
4. Log in to the PC
5. Attempt to follow the steps/links below.
Please click on (download) and run Rkill from the following link which will terminate known bad processes and reverse a lot of harmful/unusual settings changes: http://is.gd/rkillfs You will want to click on the link that says “iExplore.exe Download Link” and select Open or Run. Once you start running it, it should take less than 1-2 minutes to run.
Then, please go to this page: http://is.gd/mbamfs4 (Type exactly as it appears if you cannot click it) and download Malwarebytes for free. Simply click on Download file under the download link and forum link. Download, save, and run (install) it. You do not have to pay for the program at any time. It may prompt you for a trial; click “Decline”. Malwarebytes will then download updates, and then run the Quick Scan (Perform quick scan > Scan) and "Remove Selected" if it finds any items.
Then, please run the same line from above in Command Prompt to un-hide files, then restart the PC.
finished and restarting now. some files not all are up They started going away now they are back and the system is doing something. PC Optimizer Pro window popped up wanting us to install and update.
When I click on the start key nothing is there except ITunes.
logged on as administrator
Nothing changed after running program again. Waiting for pc to restart. Same files came up nothing more. When I clicked on all programs it looks like they have been restored.I clicked on some folders but they are empty. Doesn't look like the files came back just the folders. Could I try system restore?
Documents is back so is music and pics and stuff. Looks like the skype folder is empty though.
Thanks for your help.