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Adam Lowrance
Adam Lowrance, Computer Support Specialist
Category: Computer
Satisfied Customers: 397
Experience:  10 plus years of work experience with Windows, networking, pc and laptop hardware, MS Office
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My Dell M6500 laptop (Win 7 64 bit) has an updated Standard

Customer Question

My Dell M6500 laptop (Win 7 64 bit) has an updated Standard VGA Graphics Adapter.Adding an external monitor, but only getting a "clone" no true "extended display". EVERYONE suggest I go to control panel then display settings or the screen resolution page and opt into the dropdown menu however there is NO SUCH OPTION in either dropdown menu. I'll pay the price requested provided you have an readily available solution other than ACQUIRE NEW VIDEO CARD.
Submitted: 2 years ago.
Category: Computer
Expert:  Adam Lowrance replied 2 years ago.

Adam Lowrance :

Hello, my name is XXXXX XXXXX I will be assisting you today.

Adam Lowrance :

You mentioned standard vga adapter. Is that what the computer is showing?

Customer:

yes

Adam Lowrance :

Ok, that sounds like the driver for the video adapter is not loaded.


 


click the start button and then windows update.

Customer:

and

Adam Lowrance :

after it checks for updates look in the option updates for one that mentions video

Customer:

i have no idea where there is s location of "optional" updates exculsively.


I have updates (hundreds it seems) but have no which are optional

Customer:

(no way of knowing which are optional from the rest)

Adam Lowrance :

ok, lets go the other way. let me look up a m6500

Customer:

Dell precision laptop

Adam Lowrance :

Do you know what brand of video card is in the laptop?

Customer:

In researching dell's workstation laptop, i've come to believe it


is an AMD

Customer:

I ran Belarc Advisor and it simply shows VGA adapter

Adam Lowrance :

those laptops had either an ati or an nvidia. does it say anything about a quattro?

Adam Lowrance :

or better yet, can you give me the service tag number?

Customer:

service tag # 6YHJTN1 I tried to co-ordinate thru


Dell but they never synced with this tag #

Customer:






























































Operating System new – server rolesSystem Model
Windows 7 Professional (x64) Service Pack 1 (build 7601) Install Language: English (United States) System Locale: English (United States) Installed: 3/4/2011 10:37:25 PMDell Inc. Precision M6500
System Service Tag: 6YHJTN1 (support for this PC) Chassis Serial Number: 6YHJTN1 Enclosure Type: Portable
Processor aMain Circuit Board b
1.87 gigahertz Intel Core i7 Q 840 64 kilobyte primary memory cache 256 kilobyte secondary memory cache 8192 kilobyte tertiary memory cache 64-bit ready Multi-core (4 total) Hyper-threaded (8 total)Board: Dell Inc. 0R1203
Serial Number: .6YHJTN1.CN486430CD0005. Bus Clock: 133 megahertz BIOS: Dell Inc. A09 03/16/2012
new USB Storage Use in past 30 Days (mouse over last used for details)new Hosted Virtual Machines (mouse over name for details)











Last Used
SanDisk U3 Cruzer Micro, s/n 00001673A67585F3, rev 3.278/16/2012 7:39:20 PM*

* Possibly used again before the reboot following this time.
None discovered
Drives new – drive encryptionMemory Modules c,d
319.97 Gigabytes Usable Hard Drive Capacity 107.33 Gigabytes Hard Drive Free Space
TEAC DVD-ROM DV18SA [Optical drive]
Hitachi HTS725032A9A362 [Hard drive] (320.07 GB) -- drive 0, s/n 101113PCLC00BPH39GXK, rev PC3OC70E, SMART Status: Healthy
4022 Megabytes Usable Installed Memory
Slot 'DIMM_A' has 2048 MB (serial number 812EAF7F) Slot 'DIMM_B' has 2048 MB (serial number 812EAF82) Slot 'DIMM_C' is Empty Slot 'DIMM_D' is Empty
Local Drive Volumes new – volume encryption









c: (NTFS on drive 0)319.97 GB107.33 GB free

Network Drives
None discovered
Users(mouse over user name for details)Printers





























local user accountslast logon
Reggie Mobley9/4/2012 4:14:20 PM(admin)
local system accounts
Administrator7/14/2009 12:08:59 AM(admin)
Guestnever
HomeGroupUser$never

DISABLED
Full Size Image
Marks a disabled account;
LOCKED OUT
Full Size Image
Marks a locked account




















Brother HL-2280DW Printeron USB002
HP Officejet Pro 8500 A910on WSD-d6aad80e-134c-41b0-b055-c3d81c4d38ee.0063
HP PSC 1400 serieson USB001
Nuance Image Printer Driveron Nuance Image Printer Writer Port

ControllersDisplay
None discoveredStandard VGA Graphics Adapter [Display adapter] Generic PnP Monitor (17.2"vis)
Adam Lowrance :

belarc reads what windows is reporting. since the driver is not loaded belarc does not know what it is.

Customer:

The Dell Precision M6500 mobile workstation is the fastest notebook ... the GPUs and video cards by Advanced Micro Devices (AMD)

Adam Lowrance :

thats odd that the service tag does not work in dell. ati video is owned by amd, however nvidia also supplied video cards for this model.

Customer:

yes - if it had worked for me last week, I probably wouldn't need help tonight!

Adam Lowrance :

lets try the nvidia option first.

Customer:

Belarc is reading the same # XXXXX

Adam Lowrance :

Ok, I switched from my tablet to my pc. This should work better


 

Adam Lowrance :

we can identify which brand it is.

Customer:

how about this link


http://www.nvidia.com/object/Quadro_win7_winvista_32bit_190.38_whql.html


Although it seems to be a link to a 32bit driver - the 64bit driver is included in the

Adam Lowrance :

click start and right click on computer and select manage


 

Adam Lowrance :

They put three different quadro cards in these laptops. Lets make sure which brand it is first,

Customer:

Red X - Windows can not findC:/ProgramData/Microsoft/Windows/Start

Adam Lowrance :

thats really strange, I have never seen that not work before. Download and run the link below. See if that loads the video card.


 

Customer:

never never had a program as slow to download?

Adam Lowrance :

That driver is 140 MB. Depending on your internet speed it could take awhile.

Customer:

not compatible with current hardware

Adam Lowrance :

Ok, try this one then

Customer:

it's late here - last go

Adam Lowrance :

I wish we could get into device manager then I could tell exactly what card you have.

Customer:

just accessed "device mgr" - display adapters = standard VGA adpater

Customer:

no other description

Adam Lowrance :

Open vga adapter properties and click on details, from the dropdown choose hardware id. Copy and paste the top one in here

Customer:

PCI\VEN_1002&DEV_68A0&SUBSYS_12EF1028&REV_00

Adam Lowrance :

That card is an ATI Firepro M7740

Adam Lowrance :

That is the correct driver for the card. It is also the largest to download at 231 MB

Customer:

had to do a retry - 48% done

Adam Lowrance :

ok


 

Customer:

more problems - states ATI Firepro M7740 might have been moved or deleted

Adam Lowrance :

is that before or after a reboot?

Customer:

I didn't reboot - hit the retry buttome on the link

Adam Lowrance :

Oh ok, its the download that failed. It must have not been able to resume properly


 

Customer:

starting afresh from ur link - this has to be my last efforts tonight

Adam Lowrance :

that is fine, you can always pick back up tomorrow from here if the download fails again.

Customer:























Catalyst™ Install Manager Installation Report 09/05/12 00:34:08Hardware information






































NameATI Radeon Graphics Processor
ManufacturerATI Technologies Inc
Device ID0x68a0
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x12ef
Subsystem vendor ID0x1028
Other hardware

Existing packages









ATI Catalyst Install Manager
Microsoft Visual C++ 2008 SP1 Redistributable

Packages for installHDMI Audio Driver















Final Status:Success
Version of Item:5.00.7000.09
Size:1 Mbytes

Microsoft Visual C++ 2008 SP1 Redistributable















Final Status:Fail
Version of Item:9.0.30729.4148
Size:7 Mbytes

Other detected devices
































ManufacturerATI Technologies Inc
Device ID0xaa58
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0xaa58
Subsystem vendor ID0x1028

Error messages







Application Install: install package failure!

Customer:

downloaded, unzipped, and install application failure


I'm sorry but I'm done for evening

Adam Lowrance :

Did the download ever install correctly?

Customer:

I think so - it took a couple of more times (actually had to "save as")


but still no "extend display" in the dropdown menu!!!

Adam Lowrance, Computer Support Specialist
Category: Computer
Satisfied Customers: 397
Experience: 10 plus years of work experience with Windows, networking, pc and laptop hardware, MS Office
Adam Lowrance and 5 other Computer Specialists are ready to help you
Expert:  The A+ PCTech replied 2 years ago.

Hi, I'm Ron. Thank you for asking a question. I see your last tech still is unavailable. If you did not have any results with that download, here is a link to the AMD site and the current driver for your exact system, http://support.amd.com/us/gpudownload/fire/Pages/fire_dell_win7.aspx

Let me know if that helps, Ron.

 

Note: You do realize that once downloaded, you must run the program/open the file to install the driver.

Expert:  dukey01 replied 2 years ago.

Here's the latest release for Win7-64

http://support.amd.com/us/gpudownload/fire/Pages/fire_win7-64.aspx

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to rate bad or poor service, please stop and click on the "Reply to Expert" link with the issue you have. I will be happy to continue further and do everything I can to resolve your issue.

Thank you

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