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Why wont Kaspersky Anti-Virus prograqm let me on Facebook

Answered by:John
Computer Expert
Positive Feedback: 99.7 %
Accepted Answers: 1536

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Customer Question

Why won't Kaspersky Anti-Virus prograqm let me on Facebook?

Optional Information:
Computer OS: Windows Vista
Browser: Netscape
What have you tried so far?: Updating

Browser? Microsoft IE 9 (v.)
OS? Windows 2008
Flash? Yes
Resolution? 1440x900
Cookies? Yes

Submitted: 228 days and 14 hours ago.

Category: Computer

Value: $38

Status: CLOSED

Accepted Answer

Expert: John replied 228 days and 14 hours ago.

John :

Hello and Welcome to Just answer. My name is XXXX X will be assisting you today

John :

Sir/Ma'am which version of kaspersky ant-virus is installed in the PC?

John :

what happens when you try to sign in to you Facebook account?

John :

Please type your message in the chat box below then press enter to send it or click on reply to send it so that i can see your reply

Customer :

kaspersky anti-virus 2000

John :

OK.what happens when you try to sign in to you Facebook account?

Customer :

I get a message that says it will not aqllow this URL to be shown at this time

John :

can you give me that url so that i can check it

John :

Also is it kaspersky pure,kaspersky one,kaspersky Internet security 2012 etc

Customer :

forget it. I just want out of this qand facebook!!!

John :

I didn't get you.you mean its working now?

Customer :

no I'm sick of the whole mess. thanks for trying

John :

One moment if you want i can remote access to your pc and check the problem

John :

Let me know

Customer :

Ok go for it.

John :

One moment Please .do not leaves the PC. I will give the link to remote access your PC

John :

Please click on this link http://67.192.95.188:8040/?Session=17168a9b-abb8-4631-b69c-fb407f2b8921&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again
let me know once it’s connected

John :

Please rate my answer so that i will get credited for the services i have provided to you. Some Bonus will be well appreciated. Rating options are just below this chat box select the rating and click on submit that will do it. Thank you

Expert Type	Computer Expert
Category:	Computer
Pos. Feedback:	99.7 %
Accepts:	1536
Answered:	8/25/2012

Experience: MCP,RHCE

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