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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4699
Experience:  MCP, RHCE
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Why wont Kaspersky Anti-Virus prograqm let me on Facebook

This answer was rated:

Why won't Kaspersky Anti-Virus prograqm let me on Facebook?

John :

Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today


 

John :

Sir/Ma'am which version of kaspersky ant-virus is installed in the PC?


 

John :

what happens when you try to sign in to you Facebook account?


 

John :

Please type your message in the chat box below then press enter to send it or click on reply to send it so that i can see your reply


 

Customer:

kaspersky anti-virus 2000


John :

OK.what happens when you try to sign in to you Facebook account?


 

Customer:

I get a message that says it will not aqllow this URL to be shown at this time

John :

can you give me that url so that i can check it


 

John :

Also is it kaspersky pure,kaspersky one,kaspersky Internet security 2012 etc


 

Customer:

forget it. I just want out of this qand facebook!!!

John :

I didn't get you.you mean its working now?


 

Customer:

no I'm sick of the whole mess. thanks for trying

John :

One moment if you want i can remote access to your pc and check the problem


 

John :

Let me know


 

Customer:

Ok go for it.

John :

One moment Please .do not leaves the PC. I will give the link to remote access your PC


 

John :

Please click on this link http://67.192.95.188:8040/?Session=17168a9b-abb8-4631-b69c-fb407f2b8921&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again
let me know once it’s connected


 

John :

Please rate my answer so that i will get credited for the services i have provided to you. Some Bonus will be well appreciated. Rating options are just below this chat box select the rating and click on submit that will do it. Thank you


 

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