Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
Sir/Ma'am which version of kaspersky ant-virus is installed in the PC?
what happens when you try to sign in to you Facebook account?
Please type your message in the chat box below then press enter to send it or click on reply to send it so that i can see your reply
kaspersky anti-virus 2000
OK.what happens when you try to sign in to you Facebook account?
I get a message that says it will not aqllow this URL to be shown at this time
can you give me that url so that i can check it
Also is it kaspersky pure,kaspersky one,kaspersky Internet security 2012 etc
forget it. I just want out of this qand facebook!!!
I didn't get you.you mean its working now?
no I'm sick of the whole mess. thanks for trying
One moment if you want i can remote access to your pc and check the problem
Let me know
Ok go for it.
One moment Please .do not leaves the PC. I will give the link to remote access your PC
Please click on this link http://18.104.22.168:8040/?Session=17168a9b-abb8-4631-b69c-fb407f2b8921&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again let me know once it’s connected
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