On Aug. 14th I purchased a Webroot renewal, receipt #L000035469622, but have not been able to update the system. My last purchase was in 2009 and I have dial up not high speed. I would like a credit to my credit purchase. Thank you.
Computer OS: Windows VistaWhat have you tried so far?: When I try to run *update now* I always get the same response - We need your name and info plus credit card number to purchase the renewal,which of course I have already done.Browser? Microsoft IE 7 (v.)OS? Windows 2008Flash? YesResolution? 1024x768Cookies? Yes
Hello and welcome. You will need to contact Webroot so that they can issue you a refund to your credit card. In order to do so please use this form and put in your Invoice number and then amount requested for the refund. If you have any further questions or I can be of any more assistance, please let me know. Thanks, Jay