How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask authentech Your Own Question

authentech
authentech, Systems Admin
Category: Computer
Satisfied Customers: 597
Experience:  I am a MS Certified Systems Engineer
58460175
Type Your Computer Question Here...
authentech is online now
A new question is answered every 9 seconds

My G series laptop (G570) wont power on all the way. The

Resolved Question:

My G series laptop (G570) won't power on all the way. The popwer light is on and two of the white indicator lights but no screen power. Fan is running. Never done this before and computer is only about 8 months old. Tried holding power button on until it powered off completely. Left it off for a few minutes and tried again. Nothing. Help!!!!
Submitted: 2 years ago.
Category: Computer
Expert:  authentech replied 2 years ago.

authentech :

Hi my name is XXXXX XXXXX I will try to assist you with this.


 

authentech :

First, take out the battery.


 

authentech :

Then unplug the power adapter from the wall. Zero power. Yes I know.


 

authentech :

Now hold the power button for 1 minute. Nothing should happen...but do it anyway.


 

authentech :

This clears out the internal battery.


 

authentech :

Now, using the power adapter only and leaving the battery unplugged, please try turning the laptop on.


 

authentech :

You can reply by typing in the bottom right corner box and press Reply or Enter to post your comments


 

Customer:

Did all the steps. The same thing is happening. There is a small clicking noise a few seconds after I power it on. The fan also seems to pause. It then resumes running but only the white power light and one indicator light on the side are on.

authentech :

clicking is bad.


 

authentech :

I'll be honest.


 

authentech :

Let's hope your memory is just not seated. I'm going to recommend that you re-seat the memory.


 

authentech :

You will unplug it from power again. Then check the bottom of the laptop. There should be a door that you can get to the memory (RAM) with. It's usually about the size of your thumb


 

authentech :

Have you replaced memory before or reseated memory before?


 

Customer:

Never, but I am willing to try. When I got home I turned it on as usual. It worked fine. I did not sit down immediately and came back after twenty minutes. It went into power saving mode. The white power button was flashing. Normally, just pushing it again starts it up. It did not and here is where I am. Walk me through it please.

authentech :

ok so remove the door as I described. Then you will see one or two memory sticks. They have catches or releases on either side. if you put a little pressure away from the memory stick, you will pop it up to a 45 degree angle from the laptop. You will then pull it out in that same angle. If you have two...do the same for both. See this video for a demonstration


 

authentech :

http://www.youtube.com/watch?v=hs5i4zAKojM


 

authentech :

pop them out. Put them back in. Then replace the door. Next, using the power adapter only, try to turn on the laptop.


 

authentech :

MAke sure they are all the way seated against the motherboard before you push them back down into place.


 

Customer:

Working on it.

authentech :

ok


 

authentech :

hows it going?


 

authentech :

watch the video?


 

Customer:

Nope...nothing. Got them out and re-seated against the motherboard. Same issue.

authentech :

ok. Same thing...go back to the memory sticks. Are there two?


 

authentech :

IF so, take them out one at a time. Leave it out. Start the computer with just one of the sticks in. If it doesn't turn on...pull the one you have still in there out, and put the other one in.


 

authentech :

See if it starts with just one or the other in there.


 

authentech :

Last, try it with just the battery and not the power adapter at all. And try a different power outlet as well.


 

Customer:

Yes...one was on top and slightly back from the other. Will work on it now.

authentech :

ok


 

Customer:

Tried both ways, with battery only and with different outlet. Nothing.

authentech :

Ok. Last thing you can try is leaving the battery out and power out for a couple of hours. Then see if magically it works. It's unlikely, but I've seen them just overheat and nothing but time can solve that. Otherwise it sounds like your motherboard may have fried out.


 

authentech :

The good news is this doesn't mean anything is wrong with your hard drive so your data is probably fine. But if it's only 8 months old it should be under warranty.


 

authentech :

You can wait to see if it works later or tomorrow. IF not, I would try a warranty request.


 

Customer:

I will try that. Thank you for your efforts.

authentech :

Please rate my answer below not on the results of a hardware problem, but on my willingness to help you. :) Smiley faces are preferred. Thanks for trying JustAnswer and I wish you the best of luck.


 

authentech, Systems Admin
Category: Computer
Satisfied Customers: 597
Experience: I am a MS Certified Systems Engineer
authentech and 9 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.