Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
Sir/Ma'am please specify the following 1.Operating system installed in the PC is it Windows Xp, Windows Vista or Windows 72.On which web browser is the flash player crashing is it Internet explorer, Mozilla Firefox, Google Chrome or any other3.Do you get any error message or code when it crashes ?
windows 7/firefox/just a message to send a report
OK also did you open another question before this for the same adobe flash player issue?
same thing 5x
OK.when did this problem started ?
Did you recently update flash player also does this crashing occurs in Internet explorer?
its been updated .i dont use internet explorer
Can you please open a online video like youtube in internet explorer and check it now and let me know
Let me know whether it crashes in Internet explorer when it plays the online video
did you check it in Internet explorer?
Sir are you there?
It seems like there is no reply from you even though you are in the chat so please try the following and let me know the status1.Please uninstall all Adobe flash player installed in the PC.To do that click on start>>>control panel>>>programs and features.In the programs and features list uninstall all versions of adobe flash player 2.Once it removed please download adobe flash player for Mozilla Firefox from this link http://www.filehippo.com/download_flashplayer_firefox/download/2952c4ce12abd2ee92e76d4ad9b30443/ .once you click on the link the download will start automatically.download and save it then run it during the installation it will ask you to select a update setting from that select Do not update automatically (the latest adobe flash player is causing this issue that is why it should not be allowed to update automatically) 3.Once its installed successfully open Mozilla Firefox and then check it Let me know how it went
i dropped firefox. Staying with Internet explorer it works ok.