Good morning. Thanks for using JustAnswer, the internet's independent site for Q&A consultation. I'm XXXXX XXXXX, XXXXXnamed "DrKlahn."
Notice / disclosure: JustAnswer is a commercial Q&A site which is not associated with any computer hardware or software company.
Good morning. Is chat working properly at your end of this connection?
Thank you. The fact that the 'wait' icon is coming up frequently suggests that the system is busy with other tasks hiding in the background. This is a significant possibility when an intrusive antivirus such as Norton or McAfee is installed, for example.
May I ask what antivirus is installed on the system?
Thank you. For the moment, let us put that on the shelf as a possible action item for later on.
I would like you to download and run a Microsoft utility that reveals what is running automatically when the system is started up. The utility is called Autoruns, and it is very useful in these cases to see if the problem is due to a process running hidden in the background.
Autoruns can be downloaded at the following Microsoft web page:
On a healthy Windows system, only a few things should be running at startup, as shown in the image below:
Can you download and install Autoruns at this time?
I give it a go.
If you run into any issues, don't hesitate to ask for help. I'll hold while you download and install it.
here's my ? the prompt to switch sites states that I will lose this page. if so, how do we reestablish commo?
Instead of left-clicking on the link to open it, right-click on it instead and select "Open in a new tab." This will leave this window open and bring the link up in a new tab.
I have tried highlighting the link you listed and rt clk goes to a list of accelerators...do I need to copy and paste in browser? no 'open tab' prompt comes up regardless of what I do
I see. One moment and I will try to reinsert the link in a different format.
Clicking this link should force the browser to open a new page with the Autoruns download page in it.
ok I opened a zip file to my d/ls what should i do now?
Double-click on the file and select "Extract all." This should result in a new folder with the Autoruns files in it.
well I guess I'm doing this correctly...the file I downloaded is a huge list of pretty much all of my computer files etc
Look in the folder where the Autoruns zip file was downloaded. There should now be a folder in it labeled Autoruns. Is it present?
mostly software listings. nothing saying 'autorun' some run some say toolbar, services, etc.
Thank you. I am reformulating the instructions for downloading Autoruns for more clarity. Please bear with me a bit while I rewrite them.
Please try these instructions.
How to obtain Microsoft AutorunsMicrosoft Autoruns can be downloaded from the Microsoft Technet web site at the following link:http://technet.microsoft.com/en-us/sysinternals/bb963902Click the "Download Autoruns and Autorunsc" link. When asked what to do with the ZIP file, select "Save to disk" or "Save file" and choose any convenient folder.After downloading the ZIP file, locate it and double-click on it. This will produce a new file menu. Under the File option at upper left, select "Extract All." Extract the files to the same folder the ZIP file is in.After extraction, there should be a new folder named "Autoruns" in the same folder that the ZIP file was saved into. Open the Autoruns folder and look for the file named autoruns.exe. This is the Autoruns program and it can be run immediately without installation.
ok, I apologize for my slowness I'm just an old retired Army Colonel not well versed in automation...I'll give it a shot now
Not a problem, sir. Proceed at your own pace.
ok, i have done this a number of times and once i extract the file here is what's listed:
have done this a few times, here's what I get
That should be the folder. Double-click on the folder and it should contain four files, one of which is 'autorun.exe'.
files that are listed are ?autorun, autoruns,autorunsc and Eula no exe
Aha. You are seeing the files in icon view, not detail view. Go up to the top of the window, click on the "Option" tab, and click on "Details" in the drop-down menu. The display will change to show the files by name.
have found listed : ?autorun; autoruns; autorunsc and Eula no exe.
I can no longer communicate with you
OK. Let's pause for a moment and consider the situation.
This is the first step in a series of equally difficult troubleshooting tools, and we have not got the first tool running yet. There are about four more I normally use to look for this type of problem.
At the rate we are going, I fear I am wasting your time. I think you would be better served by one of our experts who is permitted to remotely access customer computers directly. Regretfully, I do not have this privilege. If an expert can have a look at your computer directly, the problem should be resolvable quickly. However, at this rate we will be all day and your problem will still not be solved.
I am going to pass this question back to the available question list so that another expert can assist you with it. When the question is picked up by the next expert, specify that you want an expert who is allowed to use remote access. This will prevent further waste of your time.
regardless of how I do it I do get what appears to be auto run files listing but again it is an exhaustive list with the first entry being HKLM startup programs w/ a rdpclp line highlighted in yello and the lsit goes on from there to HKLM/version/run etc
I regret that we were not able to solve this issue immediately, but I have high hopes that another expert will be able to do so.
When the question is picked up by the next expert, you'll get a notification and you will be able to continue with the next expert.
Thanks for using JustAnswer. The question should be picked up again shortly.
Wait for the procedure to complete.
Do not schedule yet.
Send the results first as directed below.-----Right-click on the text and choose SELECT ALL.Then go to the justanswer window and select PASTE so I can see the results.
Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>CHKDSKThe type of the file system is NTFS.
WARNING! F parameter not specified.Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)... 181248 file records processed.File verification completed. 479 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed.CHKDSK is verifying indexes (stage 2 of 3)... 245316 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered.CHKDSK is verifying security descriptors (stage 3 of 3)... 181248 file SDs/SIDs processed.Security descriptor verification completed. 32035 data files processed.CHKDSK is verifying Usn Journal... 34804264 USN bytes processed.Usn Journal verification completed.Windows has checked the file system and found no problems.
4096 bytes in each allocation unit. 66622207 total allocation units on disk. 49234499 allocation units available on disk.
thanks, XXXXX XXXXX i turn my av scanning off w/mcafee then i am told i have no antivirus etc protection.
i'm guessing by "report results' you want me to state if the icon flashing problem has ceased and since I did the reboot and run firefox prog the ICON HAS NOT run as stated in my problem definition...it appears to be ok now
I have yet to restart my McAfee as you told me to turn it off. Do I restart it now?
Try again with the antivirus on.
Good morning. I believe you have successfully handled my icon problem, thanks. However, after applying your corrections and upon reboot I am receiving the following msg:
windows cannot find
I am able to click it off and proceed as usual; but, I haven't had this happen before and thought I may have screwed something up when I was following your guidance. Can you help fix this?
I'm not sure what you mean by me not completing all of the tasks. I checked the services tab as you directed and there are too many files to list that are checked. Primarily, the ones not checked are the McAfee files and some Apple files and Bonjour etc. I am happy to do what is required, but this prompt threw me as it is new and so I did not finalize the original query/rating back to Just answer.
I do not see a box w/load start up items. I have a startup folder in the start file but it is empty.
1 Apple push is checked and 1 apple push is not and itunes are the only ones checked. The rest are unchecked
selective start up.load sys service
load start up items
a 'faded' check mark in the box that says 'use original boot config'
normal and diagnostic startup boxes are not checked nor highlighted
Just for clarification...I am checking blocks in the services tab and not start up...correct?
also, after I check a number of the boxes that are empty, restart and go back to the services tab they are checked but status for those newly checked items is 'stopped' ... am I doing this correctly
have check all and the icon isn't demonstrating the problem
all services both microsoft and the ones shown when ms hide are checked. the only things unchecked are in the startup tab and almost all of them are unchecked.
ok, man that is time intensive. in the start up tab...all files work w/o causing the wait icon to run except for 2
both are HP Digital Im HP
one is C:\Progfiles\HP\HPPhotosmart5510dseries\Bin\ScanTop
and other is C:\windows\system32RunDll32.exe*C:\Progfiles\HP\HP P...
my printer is the HP5510
Tried the link and then the fix shown. On my computer there is no veriface at all. I can't even get to it via typing veriface in the file source box. A file/folder called veriface comes up but when you click on it the computer syas that file can't be found.