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RPI Solutions, Support Specialist
Category: Computer
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Printer will not produce an alignment sheet in total....will

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Printer will not produce an alignment sheet in total....will not print red or yellow. just put a new color cartridge in. Will not print anything from the computer. Says to consult the users guides......HELP!!!!!

Submitted: 10 months ago.
Category: Computer
Picture
Expert:  RPI Solutions replied 10 months ago.

What is the brand and model of the printer?

Ask Your Own Computer Question
Customer: replied 10 months ago.

Sorry.....lexmark 4850

Expert:  RPI Solutions replied 10 months ago.

Hello,

Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or isopropyl alcohol to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks and please rate my answer once you are satisfied. If you have any further questions, please ask and I will continue working with you.

Thanks,
Robert Preston

RPI Solutions, Support Specialist
Category: Computer
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Experience: 5+ Years in IT, BS in Computer Science
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