For years, I worked happily in a Windows XP environment. In this world, I could scan photos and documents from my HP scanner, scanning directly from Adobe Acrobat and Photoshop. Scanning directly from Acrobat and Photoshop made work seamless. It was easy to name documents or files as they were created. Now I'm working in a 64 bit Windows 7 environment. I have tried two different HP scanners that are supposed to be Windows 7 devices. Neither one works from Acrobat or Photoshop. HP and Adobe tech support has not be helpful, each seems incapable of looking beyond their own product. Can you assist me in finding a scanner that will allow me to scan seamlessly from Acrobat and Photoshop? Is it even possible any more to do that in Windows 7? Thanks.
Computer OS: Windows 7
I have tried the HP Scanjet 5590 and the HP Scanjet N6310. I need a flatbed scanner that has an automatic document feeder.
Hi my name is XXXXXX, X would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
This will sound silly but most HP printers / all-in-one devices install automatically under Windows 7 without the need for software.
When you hooked up the HP printer did you install the software from the CD
Or did it automatically install?
This isn't about a printer. This is about a flatbed scanner with an automatic document feeder. Don't feel you have to answer right away.
No problem, I was under the impression it was an all-in-one printer/scanner/copier HP :)
How old is the scanner you are currently using?
Do you understand my question?
I am looking for a scanner that will work seamlessly with Photoshop and Acrobat in Windows 7.
Yes but I also wanted to make sure that your old scanner wont work first, (just don't want you to spend extra money if a driver could be causing issues :)
On a lot of scanners if you have the x64 software/driver installed it will run flawlessly as it did under XP
I can recommend a scanner that will work flawlessly under 7 (The Epson WorkForce is amazing)
I'm using an HP Scanjet 8250. I'm open to making it work the way I want. I have made it work with my new Windows 7 computer but it doesn't work seamlessly they way it used to with Windows XP. I'm open to your suggestions.
When you made it work did you download the X64 software from HPs site?
Yes. I simply picked the closest model for which HP made Windows 7 drivers (8700?) and used that.
You know what you are right, it appears that HP does not offer the Scanner Software Package for x64, let me just double check one more time
That means that the scanner will work but have very limited features as you may have noticed.
Yes. That's the problem. Let's talk about the Epson Workforce. Are you suggesting the GT-1500 document scanner?
I did find a workaround for your scanjet that may be worth trying before upgrading :)
It appears that they did release the Full Feature software for your ScanJet for Vista x64
Which will work flawlessly under 7
OK. Let's hear it.
Mind if we test it ?
Do you know how to add a page to your favorites/bookmarks in Firefox?
Yes, I think so.
And you have my email if I lose you.... XXXXX@XXXXXX.XXX
Go ahead and bookmark our chat just in case we lose each other somehow you can easily return
Great! Thanks :)
Here is what we want to do next.
Click the above link
When the download finished double click the Setup_Full_8200.exe from the downloads window
If you do not see the downloads window you can hold ctrl on the keyboard and press J
This will open the downloads menu
I already tried this and couldn't get it to work. I didn't have any luck until I download the Setup for the 8270.
You already tried the setup_full_8200.exe?
This may be different than the first one you tried, you may have accidentally downloaded the 32 bit drivers the first time on the 8200
The 8250 works. The computer sees it. I can scan with the HP software but I cannot scan from Photoshop and Acrobat the way I used to.
Ah I didn't know it actually installed the HP Software.
I did not download the 32 bit drivers. Believe me, I've been butting my head against this issue for a long time.
That's where I was hoping the problem resided.
I know how companies are though, they purposely limit features under Windows 7 and Vista to force you to upgrade to their latest models
I believe the problem is with an updated or reworked Twain driver that will work with Photoshop and Acrobat.
Especially on scanners
I understand that philosophy and I am perfectly willing to upgrade but I've tried two brand new HP scanners and they aren't any better than the pre-Windows 7 scanner I have. In fact, besides the software not working, the scanners are slower.
I think it has to do with the the hp digital imaging .cue files
The cue files tell the scanner how to handle 3rd party applications
There may be a way to modify this file to work properly but it may result in a huge headache
What about the Espon scanner you mentioned?
The Epson Workforce is one of my personal favorites along with the people I have recommended it to
B&H sells it but I'll see the best prices for it if you can bare with me
Can you scan directly from Acrobat and Photoshop?
Are you using X64 bit of Photoshop?
Also what version of Photoshop are you using? CS3, CS4, CS5?
Did you also install the 32 bit edition of Photoshop?
It should offer that option during install.
That's a good question. I don't know.
Also did you install the optional plugins for Photoshop? By default it most likely did not install the Twain Plugin
Take a look at this
The last plugin is Twain
Either way you will need to install these optional plugins to offer the scanning features in Photoshop CS5
That may resolve that issue :)
Do you think that may make my 8250 work?
It may resolve the Photoshop issue but most likely not the Acrobat issue.
Will Acrobat work seamlessly with the Epson? Will I be able to scan documents directly from the Epson?
You could always install a virtual PDF printer to fix that issue, What you would do is install the PDF printer, Scan with the HP software, and click Print (like you are printing to a printer) then from the printer list click the PDF printer and it will turn the scanned image into a PDF
Yes it will work with no problems
You will need to install the optional plugins for CS5 even if you buy the workforce
What I'm asking is....with the Epson....will I be able to open Adobe Acrobat and scan directly from Adobe Acrobat? In your last response you said Yes but you said HP software.
I am sorry for the confusion I was saying that the ScanJet may work for Photoshop after the plugins were installed and you may be able to do a workaround for the PDF files using a virtual PDF printer
But that's just for the ScanJet
Found a much better deal on the Workforce for you :)
Man, oh, man. That's a great price! Thanks.
No problem at all :)
I hate paying retail prices for items
Please tell me more....just so we're clear....tell me about the Espon whether or not I will be able to scan directly from Acrobat and Photoshop. Thanks.
I think with the WorkForce scanner, and the Adobe Optional Plugins installed you should have a whole lot easier of a time working with Windows 7 :)
Which version of Acrobat are you using by the way?
I'm using Acrobat Pro 10.
That will work just fine.
Jeremy - You've been very helpful. However, I'm looking for a clear answer. Do you know....have you tried....using the Epson....will I be able to scan directly from Acrobat and Photoshop. I need more than a Yes/No answer. Thanks.
No it will work just fine with the new WorkForce scanner
The only thing you will need to do is make sure you have that plugin installed that I shared the link to
Then the WorkForce will work flawlessly with both applications
OK. When we're done today, will I be able to re-contact you?
Are you still there?
Still here :)
You sure can
From the bookmarks you can return day or night
And i'll be here to help
If you could take a minute please rate my answer :) An excellent rating is much appreciated, trying to keep my high feedback score
If you run into any trouble with the scanner when you get it reply to me and i'll assist you :)
My name is XXXXXX XXXXXX
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