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how to remove greendot moneypak virus from my computer?

 
Russell H.'s Avatar
  • Answered by:Russell H.
  • Computer System
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  • Accepted Answers: 477
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Customer Question

how to remove greendot moneypak virus from my computer?

 

Optional Information:
Computer OS: Windows 7
Browser: Other

Already Tried:
we have rebooted the system ...

Submitted: 242 days and 3 hours ago.
Category: Computer
Value: $28
Status: CLOSED

Accepted Answer

Picture
Expert:  Russell H. replied 242 days and 3 hours ago.

Please inform me whether you are getting a screen like this:

graphic


If so, be assured, the 'FBI' notice is actually quite fake, first of all.

Second, how long ago did this infection happen? or how recently can you be sure that your computer was still working?

Third, can you restart in Safe Mode? try shutting down, or shutting Off, your computer. Then from a power-down condition, turn the computer On, and start pressing F8 key at the top of your keyboard, once a second, until the Safe Mode choice screen (all text, black-and-white, with a white selection bar on one of the menu choices... ) appears.
Then use the up or down arrow keys to move the selection bar to 'Safe Mode'... can you get this far? if so, stop there and reply to me, please. I will guide you further through the process... or actually, you might just choose 'Repair my computer', then when
System Restore
comes up as an option, choose to restore your system to a previous date prior to the first appearance of the MoneyPak screen, and a date when you are quite sure you remember your computer being fully in working condition.

That ought to get you at least temporarily clear of the problem. Then when you have a normal-looking bootup, immediately, before anything else, fully update whatever anti-virus software you have, then do a Full Scan or a Deep Scan of your entire hard disk (or your entire C: Hard Drive, at least) to clean off whatever sneaked into your system and produced the bogus FBI screen.
And, if you don't have a good anti-virus, then please try AVG Anti-Virus Free 2012:
http://free.avg.com/us-en/homepage
and once it is installed, update it, then do a Full Scan or Deep Scan. Hopefully that way, your problem will not recur.

I hope this provides you with the answer you need to your question in every respect. If so, please rate my Answer, or else reply informing me what rating you wish applied. Thanks.
(If any other info is needed to make the answer complete, please reply and I will try to provide it.)

Expert TypeComputer System
Category: Computer
Pos. Feedback: 95.6 %
Accepts: 477
Answered: 8/6/2012

Experience: 11 years experience

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Customer replied 242 days and 2 hours ago.

we got to the safe mode and hit enter ... then logged into microsoft - now it is stuck on "page is loading please wait this may take 30 seconds" ... but it has been there for several mins ... now we have re-booted to the main safe mode page ....waiting on you ....thx

Picture
Expert:  Russell H. replied 242 days and 2 hours ago.

Don't choose Safe Mode. Shut your computer down again, then after about 2 minutes, power it on again, press F8 repeatedly until the text-only menu comes up, then choose the menu option, using the up and down arrows, that reads something like 'Repair my computer' or 'Restore my computer to a previous [etc.]'

Then follow the directions I gave (which I will repeat below.) Good luck!

...when
System Restore
comes up as an option, choose to restore your system to a previous date prior to the first appearance of the MoneyPak screen, and a date when you are quite sure you remember your computer being fully in working condition.

That ought to get you at least temporarily clear of the problem. Then when you have a normal-looking bootup, immediately, before anything else, fully update whatever anti-virus software you have, then do a Full Scan or a Deep Scan of your entire hard disk (or your entire C: Hard Drive, at least) to clean off whatever sneaked into your system and produced the bogus FBI screen.
And, if you don't have a good anti-virus, then please try AVG Anti-Virus Free 2012:
http://free.avg.com/us-en/homepage
and once it is installed, update it, then do a Full Scan or Deep Scan. Hopefully that way, your problem will not recur.

I hope this provides you with the answer you need to your question in every respect. If so, please rate my Answer, or else reply informing me what rating you wish applied. Thanks.
(If any other info is needed to make the answer complete, please reply and I will try to provide it.)

Customer replied 242 days and 2 hours ago.

thank you ...it worked ...


 

Picture
Expert:  Russell H. replied 242 days and 1 hours ago.

I am so pleased and proud to know that I have guided you to a good solution to this particular nasty new criminal approach to computer malware ! It is good of you to let me know.

Thank you for making good use of the advisory resources of JustAnswer.com.Russell H.41127.7612199074

 
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