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Two of my PCIe slots do not see known good drives. I have one

 
David L's Avatar
  • Answered by:David L
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Customer Question

Two of my PCIe slots do not see known good drives. I have one graphics card and three PCIe drives to run tests on. Slots 1 and 2 work with either the PCIe drive or the graphics card. Slots 4 and 5 will not, in the BIOS I have changed the slots to enable and auto but still does not work. In computer management window the PCIe drive is seen under the disk drives and the storage volumes folders. The system has Windows Server 2008 R2 Enterprise SP1 OSI and the latest PCIe drivers. I believe that slots 4 and 5 may be bad. Is there a way for me to verify slots are working or am I missing something in the config or stetup?

 

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Computer OS: Other
Browser: IE

Submitted: 287 days and 14 hours ago.
Category: Computer
Value: $48
Status: CLOSED

Accepted Answer

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Expert:  David L replied287 days and 13 hours ago.

Hello,

My name is David.

Unless the motherboard manufacturer offers PCIe test software, you will have to either obtain PCIe slot test hardware such as the device at the link below:

click here

or borrow a PCIe tester such as the above (you may be able to find one at a local PC shop) to determine whether or not the slots are bad. This will save you an enormous amount of time troubleshooting.



Expert TypeSystems Engineer
Category: Computer
Pos. Feedback: 96.5 %
Accepts: 3415
Answered: 8/3/2012

Experience: Microsoft & Cisco Certified, 20 years experience, CISSP

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Customer replied287 days and 12 hours ago.

I will look to see if we have a slot tester and will check for software from motherboard manufacturer, it is a TYAN S2915.

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Expert:  David L replied287 days and 12 hours ago.

Ok thanks.

Tyan does not appear to have PCIe tester software however they have several BIOS updates for that board that include fixes for PCIe related issues. So next I would recommend downloading the most current BIOS from the link below then update the board and test to see if the issue is resolved:

click here

If still not resolved please let me know the results before rating the answer and I will continue to assist with other potential solutions. Thanks.


Customer replied287 days and 12 hours ago.

My motherboard is S2915 but not the -e version. The BIOS version it has is 3.00. Can I use the -e BIOS versions or could it cause adverse effects?

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Expert:  David L replied287 days and 11 hours ago.

You need to use the exact BIOS version for the board. However, it sounds like you already have the most recent version of the BIOS. So if you have not done so already I would recommend resetting the BIOS to factory default settings and then test to see if the issue is resolved.

If not resolved then unplug the power on the system and let it sit for at least 5 minutes to drain the system memory/cache of any erroneous information. Then power it up and test.

If still not resolved I would recommend using the PCIe tester mentioned earlier to check the hardware.

 
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