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Now my Cruzer is in hands of professional data recovery expert

 
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  • Answered by:robert
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  • Accepted Answers: 2277
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Customer Question

Now my Cruzer is in hands of professional data recovery expert - still unable to recover 500mb of Word .docs, .tifs, .jpgs, pdfs which appear as 0 files. Windows 7 Ultimate laptop went into hibernation mode when Bitlocker 28% encrypted Cruzer data. Bitlocker Recovery Tools from MS were useless. PC pro wants to know how the Cruzer was formatted in the first place. Any info would be appreciated today, before he too gives up.

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
Bitlocker recovery tools (from Microsoft) Gave to professional PC dealer with data recovery experience - no luck so far. Last we spoke was running Linux on it, just in case. Is wondering how Sandisk formats it in the first place.

Submitted: 261 days and 9 hours ago.
Category: Computer
Value: CA$38
Status: CLOSED
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Expert:  robert replied 261 days and 9 hours ago.

It should be ntfs

you can deal with it the same way you deal with any drive and so you can partition and format it anyway that you want to but i believe it is set to ntfs when its shipped.

Customer replied 261 days and 9 hours ago.

The dealer is running an NTSF scan now, will finish in about 20 minutes & I will call him back then. He also ran FAT32 & FAT64(?) with no luck. I see two drive letters on both my desktop & laptop, but my dealer only sees one drive letter on his PC...not sure why.


I did not use the U3 security that came with Cruzer...thought I'd password-protect with Bitlocker...stupidly opted to encrypt as well.


Why does SanDisk Cruzer Micro 8GH defy all data recovery attempts?


Last I looked the files were RAW, the device is working properly, files now 0, though for a second I saw the launchpad.exe & U3 listed for the first partition/drive letter. Flash Drive is not fryed.

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Expert:  robert replied 261 days and 9 hours ago.

RAW just means that there is no file system on it. or at least none that is working.

 

As to why it is having such a problem with recovery i would suggest that the encryption has a lot to do with it. When you encrypt something you change everything on it and its not identifiable without the decrypting it and the recovery program is not going to have the ability to decrypt it.

 

You might try sending it to one of the places that specialize in data recovery and do nothing but data recovery. Nothing against the guy doing it now but when you have medical problem the doctor sometimes says you really need to see a specialist for this.

 

There are a bunch of those companies if you just google "data recovery" you should find a few. They dont generally charge if they cant recover it.

Customer replied 261 days and 9 hours ago.

Have you dealt with Bitlocker or other encryptian utilities that were terminated after partially (28%) encrypting a SanDisk Cruzer Micro?


If not, please switch me to an "expert" who has. I am already set to take my Cruzer to a data recovery expert this afternoon, if the PC service who has it now is not successful. PS he said no charge if unrecoverable.


Any suggestions for the data recovery experts I go to next?

Customer replied 261 days and 9 hours ago.

,

Have you dealt with Bitlocker or other encryptian utilities that were terminated after partially (28%) encrypting a SanDisk Cruzer Micro?

If not, please switch me to an "expert" who has. I am already set to take my Cruzer to a data recovery expert this afternoon, if the PC service who has it now is not successful. PS he said no charge if unrecoverable.

Any suggestions for the data recovery experts I go to next?

Customer replied 261 days and 9 hours ago.

Scan sector by sector using Linux for NTFS already started before I contacted you and found nothing. PC dealer does not recommend further action, waste of money to go to data recovery specialist.

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Expert:  robert replied 261 days and 9 hours ago.

There is nobody that is going to be an expert on "encryption that died halfway through."

 

put "data recovery" into google it will give you a list of companies the ones that have big yellow ads are probably the ones doing enough business to afford the ad. Most of them have phone numbers and you should be able to get a tech that can give you some idea on whether they can recover it.

 

You might try talking to the bitlocker people as it seems to be their software that screwed it up and they would be the only ones that actually know what happened when it died in the middle. They have a contact form on this page

http://blogs.technet.com/b/bitlocker/contact.aspx

 

It should have reversed anythng that it tried to do. But if not i think you are going to have a real problem even finding anything to get back.

 

You can try this software thats designed for flash drive recovery

http://www.cardrecoverypro.com/?gclid=COWV3Nj5ybECFQJrKgodWkgAug

 

He may very well be right. I sure wouldnt want to try to do it. On the other hand its not really in his best interest if you send it to somebody who says yeah no problem and gets it back for you. Better that you think he did all anybody can and its not possible.

robert41123.9263858796

Customer replied 261 days and 8 hours ago.

I'd already taken actions you suggested, e.g., spoken to data recovery expert in my area.


How do I get out of this giving you a polite rating & get my 100% money back guarantee?

Customer replied 261 days and 8 hours ago.

Relist: Other.
Suggested no action I hadn't already taken. Just suggesting to google for data recovery experts is not helpful - of course I did already & already submitted my flash drive to a company, with another company lined up for my second attempt if the first company failed. If there is no help for my situation, how do I avoid being charged. Your page says 100% money back guarantee

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Expert:  robert replied 261 days and 8 hours ago.

i cant fix everything. Actually your original question asked what type of file system was on it which i did answer. As to telling you where to go to. Well the fact that the place you did bring it to didnt know what type of file system was on it tells me that you didnt make the best choice there. So i suggested going to a specialist rather than somebody with "data recovery experience"

 

I expect to be paid if i do my job in a professional manner and give correct answers. Sometimes people just dont like the answer even if it is correct. However site policy is that you can get your money back for any reason. you can email support@justanswer.com for a refund if that is what you choose to do.

Customer replied 261 days and 8 hours ago.

You answered in a professional manner & I would've rated you for good service...but I suspected (since there is no other button to get money back) that if I rate you as OK or better, that means I'm "satisfied with my answer". This organization can't expect me to pay $38 for answers I already have, which are not solutions. You can't solve my problem, so all I ask is to keep my $38 to pay the data recovery experts I take my flash drive to next. That's no reflection on you.


I should have known this service would not make it easy for its customers to find a clear path to getting their money back if there is no solution to their particular problem. Thanks for trying, however.

Accepted Answer

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Expert:  robert replied 261 days and 7 hours ago.

I have nothing to do with billing. You have to email support@justanswer.com I dont get paid unless you accept so if anybody should complain between us its me.

 

have a great day.

Expert TypeConsultant
Category: Computer
Pos. Feedback: 94.7 %
Accepts: 2277
Answered: 8/2/2012

Experience: 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.

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