Greetings,

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.



Please, follow the instructions below to reset your password:
- Click the following link: http://account.live.com/password/reset
- Fill out all of the requested information
- Once all of that is complete, you will be given the option to reset your password.


- If that does not work, please click the following link and fill out the requested information there: https://security.live.com/acsr.aspx
- Fill out the requested information on that site and submit it.

You will be able to reset your password XXXXX

If you have issues with that or you would just rather speak with someone, you can call the following number: (NNN) NNN-NNNNbr/>
If all of that does not work, you may wish to consider upgrading your Hotmail account to the Hotmail Plus package, which is $19.99 per year. You can do that by calling the following number and telling them that you want to upgrade your free Hotmail account to the Hotmail Plus package: (NNN) NNN-NNNN Once you do that, they will work with you to get your password XXXXX



Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

Thank you,
- Jason

There are no other options.

What did they say when you called that number and tol them that you wish to upgrade your account to the Hotmail Plus Package?