Greetings.

Are you on a company network and/or domain? Generally this is caused by roaming profiles, but its important that you are on a domain before we attempt to adjust the cache.

Yes to which? This is a company network, and you're on a domain?

If so, can you please tell me what version of Windows you are using as well?

Xp, Vista, 7?

Ok, please take your time in your responses. The questions I'm asking are fairly important to assess where the issue is.

I'll try to reword my question. When you sign in to your computer at work, i'm assuming you have to input a password XXXXX? This likely logs you into the domain.

Also I need to know the version of Windows as well. Windows XP, Vista, or 7.

Alright.

Usually this is associated with roaming profiles. The change might need to be made by your IT staff unfortunately.

Do you sign in to ONLY this computer, or have you signed in to other computers. The general issue is simply that when you sign into the domain, the server is also taking a "copy" of your information. Under normal behavior, when you adjust your files, move them or, delete them, when signing off it should be telling the server that hey, these file locations have changed.

If that communication doesn't happen, the next time you sign in, the server puts everything back on the computer you're on.

The fix for this is, is fairly advanced. Which is why I'm asking if you have an IT person onsite as they will likely need to be the one to do it. So this leads me to two more questions.

1) Do you have an IT person onsite.

2) When did this behavior (that you notice) begin?

I don't believe you have to necessarily delete all your profiles. Just your profile. And then recreate it again.

The problem with this procedure is it will ONLY work with a roaming cache. If you don't have a roaming cache, your files will poof.

I can likely avoid this though by doing a backup first. Do you want to try a remote session so I can confirm the information I need to procede? There's no additional charge and we'll be in contact the entire time. Let me know and I'll post instructions on how to make the connection.

I will present you with a link to click. Click Run Remote Desktop. It should say “Joining Session” and then you will be prompted to Run/Continue/Allow, select any of them. Your antivirus may pop up and you’ll need to click allow as well. When done correctly, it should say Ready to Connect on the bottom right.

|

If it does not, try the process again (click the link again). And during Joining Session “Click to try another option” and a file download should begin. RUN/OPEN that file. It’s important that you click Allow/continue/run to any Prompts. If I’m NOT connected within a few minutes, return to this page and let me know if there are any problems/errors.

Click the link below to begin

If you're having any problems with rating, let me know and I'll try to help. We've gone through a lot of changes but I'll try to help where I can.

Just reply and let me know.