Computer

Ask a Computer Question, Get an Answer ASAP!

I have an Acer Aspire M3100 and have added an additional internal

Answered by:Jason
Computer Expert
Positive Feedback: 96.0 %
Accepted Answers: 3346

in Computer

Recent Feedback

Positive

Jason you did what you could. My wift contacted a local computer guy and he...

Customer Question

I have an Acer Aspire M3100 and have added an additional internal HDD. It is reading it on Device Manager but not on Computer. I was advised by an Acer rep and advised will need to change the Jumper settings to Slave but I thought with SATA2 drives this is not required. Please help as Acer Australia customer service has not been helpful. Thanks for your time

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
Checked BIOS info. Updated drivers. Checked connections.

Submitted: 274 days and 9 hours ago.

Category: Computer

Value: AU$69

Status: CLOSED

Accepted Answer

Expert: Jason replied 274 days and 9 hours ago.

XXXXX XXXXX :

Greetings,

Thank you for your question and your time today.

My name is XXXXX XXX I will be the expert working with you today to help resolve your problem.

Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Once remoted in, I can analyze your setup and get that drive working.

Thank you.

Customer :

ok no worries

XXXXX XXXXX :

Thank you

XXXXX XXXXX :

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=62868420-f9b2-4ee0-8ed6-f7582de4e4f7&SUPPORT=NET

Customer :

i've clicked it, do u just wait now???

XXXXX XXXXX :

You must run the application that is downloaded as well.

XXXXX XXXXX :

Actually.

XXXXX XXXXX :

I am sorry.

XXXXX XXXXX :

That link's session has broken.

Customer :

I have run the app and it's saying status: Waiting for free slot

XXXXX XXXXX :

Thank you.

Please, click the following NEW link and allow the remote app to run: http://67.192.95.188:8040/?Session=11079a21-77e4-4a53-9acc-6e1e791af184&SUPPORT=NET

Customer :

ok trying this now

XXXXX XXXXX :

Thank you

XXXXX XXXXX :

Once you plug the drive into the mainboard with the data cable, all will be working.

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.

Thank you,
- Jason

Customer :

Expert Type	Computer Expert
Category:	Computer
Pos. Feedback:	96.0 %
Accepts:	3346
Answered:	7/31/2012

Experience: Over 10 years of professional experience.

Ask this Expert a Question >

18 Tech Support Specialists are Online Right Now

Computer Questions	Date Submitted
where is the content of the inbox and folders stored on my	4/18/2013
For unknown reasons my Microsofr 2003 Email started giving	4/18/2013
My computer froze and I got a blue screen. I re-started in	4/18/2013
While attempting to automatically insert table of contents	4/18/2013
I am using Word Perfect X3 - lost my hardrive on Windows XP	4/18/2013
Each time I start up my Lenovo T410, it does a check-hard-drive	4/18/2013
My Dell laptop beeps 7 times and it does not start. My friend	4/18/2013
everytime I open windows live mail a box appears stating initialization	4/18/2013
Question about transferring the audio from my iphone RECORDER	4/18/2013
I just purchased a Belkin KVM Switch (Model # XXXXX) to	4/18/2013