I have an Acer Aspire M3100 and have added an additional internal HDD. It is reading it on Device Manager but not on Computer. I was advised by an Acer rep and advised will need to change the Jumper settings to Slave but I thought with SATA2 drives this is not required. Please help as Acer Australia customer service has not been helpful. Thanks for your time
Computer OS: Windows Vista
Checked BIOS info. Updated drivers. Checked connections.
Greetings,Thank you for your question and your time today.My name is XXXXX XXX I will be the expert working with you today to help resolve your problem. Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. Once remoted in, I can analyze your setup and get that drive working.Thank you.
ok no worries
Please, click the following link and allow the remote app to run: http://220.127.116.11:8040/?Session=62868420-f9b2-4ee0-8ed6-f7582de4e4f7&SUPPORT=NET
i've clicked it, do u just wait now???
You must run the application that is downloaded as well.
I am sorry.
That link's session has broken.
I have run the app and it's saying status: Waiting for free slot
Thank you.Please, click the following NEW link and allow the remote app to run: http://18.104.22.168:8040/?Session=11079a21-77e4-4a53-9acc-6e1e791af184&SUPPORT=NET
ok trying this now
Once you plug the drive into the mainboard with the data cable, all will be working.Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.Thank you,- Jason
Over 10 years of professional experience.