I have a Dell Inspiron 530 computer with a CRT monitor. I have been offered either a Dell or a Hanns flat screen monitor but when I attach both of these to the computer the screen loses all of its red colour? Why is this, and can I fix it easily?
Adjusting the colour via the Colour Adjustment option.
Hi there my name is Colin.Do you use a new cable between the screens and computer when trying the flat screens ?Different pins in the connector cable carry different colour signals so i'm wondering if you have a pin pushed back or broken in the plug of the lead and hence no red signal.Can you try another lead if you haven't already and see if the problem changes.'
Each of the flat screens had its own connector cable so it is unlikely that both were faulty and when I reconnect the CRT monitor the colours are perfect so there is nothing wrong with the connection on the computer itself.
Does the Dell have an aftermarket Graphics card installed. ?Some Graphics cards have colour options in their software to increase or decrease primary colours. Could it be red has been decreased at some point to counter a red performance issue in the CRT. Then when you use the LCD the red is then out of balance.Ati Graphics cards have a control program called Catalyst that has colour options and Nvidia have a similar program. In their advanced options are colour control settings.
It won't be a screen issue or the cable if new so it has to be an abnormal display signal from the pc.Do you know which Graphics card is installed ?
No idea. It will be the factory instal.
That model uses a standard Intel graphics device but Dell often sell upgrades in their packages so it could be anythingIf you right on your desktop and go into the Personalise >screen settings it may tell you the graphics card type. Also look under the advanced tab and see if there are any colour management options.
There is nothing that says it is a Graphics Card. The only number that might be it is Intel (R) G33/G31, if that helps.
Intel g33/31 is the integrated graphics card supplied with the system so it suggests you have no aftermarket version installed.The G31 does have a colour correction option which may have been tweaked before or need tweaking for the flat screen. You could try that will the flat monitors and see if it has any affect. (gamma seems to be the colour balance option) You need to adjust the desktop setting not the ovelay it mentions in the linkYou can read about adjusting the Intel display settings here http://www.intel.com/support/graphics/sb/cs-013542.htmFailing that i am at a loss to explain it but if you get no further using the settings, let me know and i will open the question up to the other technicians in case someone has a idea for you to try.Colin Vincent41123.4759870023
City of Guilds 224, Kyocera, IBM, Novell certifications. 24 years IT experience.
I have tried everything you suggested and nothing has made any difference!!
OkI cannot think of anything else, other than a fault with the Graphics card itself.I will opt out and open the question to see if the other technicians have some more suggestions for you to try
Hi and Welcome to Just Answers, My name isXXXXX morning :) Can I try to give you a link to a driver for your computer that should fix the trouble with the monitor. If you have tried two different monitors and had no luck like you said then I believe that if we update the video graphics on the computer itself will do the trick. So send me a reply with the operating system you are using like windows xp, vista, windows 7 so I can give you the exact driver for you computer ok. I will also need to know what bit version it is and version. I will guide you to this after you tell me what system we are working with ok. I am online now with you so shoot me a reply. Thanks Denise
I will reply this afternoon as I am at work at the moment.
Ok thanks for the reply, I look forward to helping you later. Denise
If you are available, I am now on my home computer.
,If you are available, I am now on my home computer.
, ,If you are available, I am now on my home computer.
Sorry we missed each other, I am usually online from 4am till around 10am and then back in from about 7pm till 10pm. If you like we can try to meet here together at the same time. It may be difficult only because of the distance between us. We are 5hours apart. So if it would be easier for you please let me know what operating system you have on the computer, what service pack, and what bit version. As much as you can so I can give you the correct detailed instructions to install the drivers I believe your system needs ok. I asked for it in my last post to you maybe you missed it. In order to give you exactly what your computer needs I need the info. I wouldn't want to make things worse :) I look forward to your response Thanks Denise
The computer is operating Vista Home Premium. The Service Pack is 2 and it is a 32-bit Operating System.
Perfect thank you for the info I needed to help you. Ok I will give you a link for you to download and install it should fix the video on the computers motherboard so the newer monitors work. Here is the link: http://www.dell.com/support/drivers/us/en/19/Product/inspiron-530?s=dhs no roll down the page that opens and make sure you choose vista 32bit first then roll down to the list and expand the video tab there and download these drivers for your computer ok. I will post a little picture but look across the drivers (video tab only) and you will see add to my download list click there for each video driver ok like this all the way down the video tab and once you get them all in the list hit go to my download list and then once your there choose download and when the box opens for this choose save instead of run and save them to your desktop so you can find them to open each one at a time and install it. The Vista operating system will automatically only allow the drivers you need and may some are not for your computer that is expected, but this way you will have all the video drivers the computer may need ok. So if you have any questions or more detailed instructions please send a reply and I will continue to help you. After you are done the above restart the computer and try a monitor to see if it has fixed the problem if so hit accept for me if not please let me know you need more help through a reply. Thank You Denise and God Bless.
Thanks for the detailed instructions. Unfortunately they have not solved the problem!!
Sorry that didn't work but perhaps we are over thinking this. I know when I hook up a monitor to a computer I am repairing in my own business and the connection is not tight enough the screen goes red. So let me ask if when you connect the dell or hans screen is there a good connection or can you very very easily with the new monitor plugged in move the attached cord to see if the connector (cord) itself is the problem? If that's not it can you give me the model numbers of the monitors so I can research there spec's for maybe needed driver/software we can install to get this working. Either way send me the info when you have time so I can continue to help you ok. Thanks Denise
Each of the monitors was connected using it's own connector cord and both were screwed on tight. I have the Hanns connected at the moment and have tried moving the connector cord with no effect. The Hanns model is HC194D.
Hi I went through the manual (not very helpful) but did notice that this model only works with the display settings set at 1280x1024. If you have not already tried it this way please right click on any open spot on your desktop and choose personalize then chose the display tab and change the settings to that number look: and of course make sure it is connected this way: I am guessing you have already done this but wanted to make sure it's not something simple ok. Also that model says it is compatible with all versions of vista and uses the generic drivers from the vista operating system. So I couldn't find a particular driver for this model from there site however, I did come across this one you can give it a try to see if it helps. here is the link and it would be the fifth one down the page which includes vista. At this point it is not working so trying this driver may do the trick. I know you must have also tried the auto adjust on the monitor itself to the left. So if you would like please give me the other model number for the other monitor and maybe I will be able to find drivers for that one ok. Other than that I am just about out of ideas here. You have done everything to force this monitor to work and it really shouldn't be this hard it is a plug and play device So shoot me the other monitor info and I will try to find what you need and try the little things from above they can't hurt. :) And again remember please do not hit accept because we have not fixed this yet. Thanks Denise
I think you may have forgotten to insert the driver link for the Hanns!! I no longer have the other monitor so it is this one or nothing!!
Morning, just read your reply and yes I did forget to paste it so sorry, Here it is choose vista and try it let me know how you make out ok. http://www.hyperdrivers.com/rd2/2419323.html Take care and thank you. Denise
Hi Denise. The Driver Detective is saying that the following are Out Of Date:
Intel G33/G312 Express Chipset Family
Intel (R) ICH9 port Serial ATA Storage Controller 2-2926
Realtek RTL8169/8110 Family PCI Gigabit Ethernet NIC (NIDIS 6.0)
Ok well that's good to know but the only one of the three things drive detective found that may be helpful is the chipset. So please uninstall drive detective completely because leaving it on your computer can cause trouble later. Go to Start>>control panel>>add/remove>>drive detective>>uninstall. Ok so now that it is uninstalled from the computer let's give the computer the correct driver without any unwanted extras you don't need. Remember above when I sent you to the dell site for the video drivers? Well I am going to paste that link again: http://www.dell.com/support/drivers/us/en/19/Product/inspiron-530?s=dhs only this time I want you to open the link and download the chipset driver from there. Because exact match for your model computer is best ok. So click the link expand chipset there are 2 and download them both and give the monitor a try ok. I can't believe this thing is giving you so much drama. But I thank you for not giving up :) Let me know if this worked. Thanks Denise
Hi Denise - I'm afraid there is no change in the patient!! I think it is time to throw in the towel. Thank you for all your suggestions and help. Best wishes, Allen.
Sorry to hear that Allen, we did try just about all we could. So if you need help with anything else please try again, if you want I can open this question back up to other techs here so they can take a look at it with fresh eyes perhaps one of them will see what we didn't. If you don't want me to just send a reply not to. So just check your mail and see if someone else picked it up. And again remember you only hit accept if we fixed it. Thanks again Denise and God Bless
No I wouldn't open it again but thank you.
Ok you very welcome and I will then close it. Thanks Denise