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TODAY, 7/29/2012, I purchased the product "DriverTuner 1 Computer Lifetime License&qu

 

Customer Question

TODAY, 7/29/2012, I purchased the product "DriverTuner 1 Computer Lifetime License" for a payment of $43.16. My ClickBank order number is XXXXX .
I didn't click the box "Complete Your Order".
When I went into the CLICKBANK SECURE ORDER FORM to complete this, it showed a payment of over $63.00 and showed it as an ongoing subscription!
How do I "Complete your Order" and why does it show up as an ongoing subscription when it clearly stated that is was a Lifetime License?

 

Optional Information:
Browser: IE

Already Tried:
I have gone on to most of the ClickBank sites and have not been able to resolve these questions.

Submitted: 289 days and 8 hours ago.
Category: Computer
Value: $38
Status: CLOSED
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Expert:  TaylorTech replied 289 days and 7 hours ago.


TaylorTech :

Hiya, My name is XXXX XXX will be assisting you with your issue today. I will help you to the best of my ability.

TaylorTech :

I tried this DriverTuner just to see how accurate it was. The result: It identifies a few outdated drivers. Mostly, it identifies current up to date drivers as being outdated and suggests installing the same or older drivers and drivers that are not compatible (ie 32 bit drivers for 64 bit system). It also identifies drivers for non-existent hardware. BotXXX XXne is HIGHLY advise you dont complete it.

TaylorTech :

Most of those programs including anything that says speed up your pc does more harm than good, thats the honest truth

TaylorTech :

I hope you take my advice on this subject.

TaylorTech :

I know of ONE driver updater that ACTUALLY works and its called Driver Detective

TaylorTech :

You can get it here

TaylorTech :

The best way at all times involving updates to drivers is to do it through Windows updates or manually through device manager

TaylorTech :

If you wish me to help you complete the order on DriverTuner as you requested, let me know.

TaylorTech :

I do hope that you take my advice instead though :-)

TaylorTech :

Let me know, Thanks Mike

Customer :

Mike,

I appreciate your input and will take your advice.

Customer :

Mike,

I appreciate your input and will take your adviceHow do I cancel the program? I would like to consider the "Driver Detective" program.

Customer :
Customer :

I appreciate your input and will take your advice.

10:22 PM

Mike,

I appreciate your input and will take your advice. How do I cancel the program? I would like to consider the "Driver Detective" program

TaylorTech :

Hiya

TaylorTech :

Thats very good to hear. Although those other program are not scams as such they just dont work as good as you would want them to

TaylorTech :

If you have not completed payment you can uninstall the program from control panel

TaylorTech :

I can give you specific information on this if you let me know which version of windows you are currently using

TaylorTech :

Due to an apparent chat malfunction, I have changed our method of communication to Q and A format.
Very sorry for the inconvenience and the new mode will give us no more problems.
Please refresh your current page to enter Q and A mode. Thanks very much, Mike

Customer :

Taylor,

How do I switch to enter Q and A mode? I received an e-mail from Clickbank confirming my original order charged to my credit/debit card.

Customer :

Can I just cancel this? If so, How?

Customer :

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Expert:  TaylorTech replied 289 days and 7 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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Expert:  TaylorTech replied 289 days and 7 hours ago.

TaylorTech :

Hiya

TaylorTech :

Thats very good to hear. Although those other program are not scams as such they just dont work as good as you would want them to

TaylorTech :

If you have not completed payment you can uninstall the program from control panel

TaylorTech :

I can give you specific information on this if you let me know which version of windows you are currently using

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Expert:  TaylorTech replied 289 days and 7 hours ago.

Just refresh your current page :-)

If the charge already went through it is now up to you what you would like to do.

You can try to get you rmoney back again, but can be very hard with these guys.

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Expert:  TaylorTech replied 289 days and 7 hours ago.

If your payment has already gone through you are better off just sticking with it.

The hassle of trying to get a refund can be quite daunting.

If you had not completed it yet my advice would have been very good to follow.

Now that its too late, you can stick with it if you wish.

The problem with Driver Tuner is it tends to sometimes update to the wrong drivers.
For the most part it is ok but just not my fist choice from experience.

Accepted Answer

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Expert:  TaylorTech replied 289 days and 7 hours ago.

Here is there refund policy. They have changed it so you might be ok if you want to still get refunded. Alternatively you can try it and see what your opinion is of the program.

We will refund to our users if they are dissatisfied with a product purchased from LionSea and request a refund within 60 days after the purchase. But this only applies to the situation when you make the original purchase. You can contact us via our support email: support@DriverTuner.com. When you contact us, we will provide you with technical support and additional product instructions first to help you use the product. If you’re still not satisfied, we will be happy to issue a refund to you. Generally, LionSea will issue a refund for the following reasons: dissatisfaction with the product, or there is verifiable information that the original purchase was made by using fraudulent or unauthorized payment.

Expert TypeComputer Repairer
Category: Computer
Pos. Feedback: 91.6 %
Accepts: 986
Answered: 7/30/2012

Experience: 6 College Certificates, 16 years exp, Own Computer Business

Ask this Expert a Question >
Customer replied 289 days and 6 hours ago.

Taylor,


It is almost midnight, so I have saved this conversation and exitedtheprogram.


I did give you a rating of Excellent before exiting.

 
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