What kind of audio device do you have connected to the computer?
Also, could you give me the error you get when trying to open http://support.microsoft.com/mats/AudioPlayback/ ? It may just want you to restart the PC, and run it on startup.
Just running 3.5mm out to philips monitor installed ASUS DG headphone amp and pci 5.1 audio card or i can go back to the main board?
Do you see the audio icon next to the time on the bottom tray?
trouble shooting can not continue because of.....
yes i c the icon
Could you right click on that for me and select playback devices
And let me know which is selected as your default playback device
hmm,m not the one i want hdmi
do you have your headphones on now? And do you see that listed in those playback devices?
no headph listed can get in a tic
When you find the one you want go ahead and right-click and test. If you hear anything go ahead and right-click and set as default.
I tested the card cauz thats the one plugged in.But no sound
Which port do you have your headphones plugged into? It should be green.
yes that is the cable I am using to the monitor havent tried the headphones. Sorry will now
Can you go through all the devices listed in playback and test them.
done clicked the test on all but no joy. Had tried this previous
Could you give me the full error when trying to run http://support.microsoft.com/mats/AudioPlayback/
trouble shooting cannot continue because an error has occured...were sorry but the programme encounted an errorand can not continue.please try again later
Ok, so you have your headphones connected directly into the computer, correct?
yip into the green port on the card or i can go ahead and plug back into the mb and it comes up sayin something is plugged in
Lets try that
Have you tried testing while its connected to the mb?
realtek hd audio manager comes upI say headphones then tested
You are testing by right-clicking the audio icon and pressing playback devices?
checked vol control options aswell
yes to your quest
I wonder, did you have to disable any onboard audio in BIOS when you installed your audio card?
no but onboard was not working thats why I tried an additional card
There may be a conflict between the two audio devices. I would try disabling on board devices in BIOS and test the new audio card after. If that doesnt work then take out your card, enable the on board audio and do testing that way.
hmm ok you will have to give me 10 mins
Ok, if that doesnt work Ill go ahead and open up this question to other experts that may have more insight into this question. Let me know how it works so we know how to proceed.
sure I will come back on after trial
I have just taken the card out and is no longer showing in the device manager. I will now scan for changes to make sure. Only other problem that occured around the same time was a printer that had to be reinstalled due to an error. Can windows be perhaps looking to that?
You can try uninstalling your new printer and trying, however unlikely it is a possibility.
It was an existing printer and windows was looking in the wrong port for it?
Is the printer using USB?
Try unplugging that while you test
no difference hmmmmmmmmmmmm
Do you have another pair of headphones?
no i dont think so. I will try in a stereo to confirm they are workin
they work fine
Are there any other 3.5mm green ports on the computer? Possibly one in the front and one in the back
no front staright of the mb which is GA-EG41M S2H
And you have the most up to date drivers, chipsets installed, correct?
I can try all the other ports if u wish ie 5.1
Doesnt hurt to try.
I think though my last suggestion is system restore to a time where your audio has worked
tried that cant turn back no r point :-(
Well, unfortunately I do not have any further ideas for you. Ill go ahead and opt out so that another expert can assist you further. Is this fine with you?
Sure I have tried all i can think of. Thats why I have paid to try and get a resolution
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