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i have been having troubles with facebook. It has been very

 

Customer Question

i have been having troubles with facebook. It has been very slow and doesn't load half the time. i use google crome

 

Optional Information:
Computer OS: Windows 7
Browser: Chrome

Submitted: 299 days and 14 hours ago.
Category: Computer
Value: CA$30
Status: CLOSED

Accepted Answer

Picture
Expert:  tbwhite2040 replied299 days and 14 hours ago.


tbwhite2040 :

Hello, My name is XXX XXX I will assist you in finding an answer to your question.

tbwhite2040 :

Have you tried removing Google Chrome and see if Facebook will load correctly?

Customer :

i have used google chrome, ie, and safari all are slow.

Customer :

google chrome seems to be the only one i can play video posted by my friends

tbwhite2040 :

have you ran a virus scan on your computer to see if you have a virus or malware

Customer :

i have avg. and i have it run a scan at 2pm daily, works great since i am on duty

tbwhite2040 :

I would recommend using a different virus scanner than the one you are currently using. I would recommend Malwarebyte's Antimalware which can be ran in safe Mode which is what you need to run it in to make sure any viruses haven't corrupted AVG to give false negatives

Customer :

is it free

Customer :

for life?

tbwhite2040 :

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

tbwhite2040 :

Click on the link and click the green Download Now button. Save it to your desktop and then start your computer in safe mode with networking.

tbwhite2040 :

Make sure to decline the Free Trial Offer or you will have to pay for the virus removals. It should still scan fine and will remove the viruses anyway

Customer :

what it isn't truely free?

tbwhite2040 :

As long as you decline the free trial offer it will be free

Customer :

okay thank you for your help

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 95.0 %
Accepts: 982
Answered: 7/29/2012

Experience: 3+ years Computer Support Specialist County School System, 3+ years Networking Specialist

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