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When I try to listen to Youtube or to downloads the sound is

 
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  • Answered by:Brad
  • Computer Technician
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Customer Question

When I try to listen to Youtube or to downloads the sound is constantly interrupted. How do I fix this? Is there software that I need? I just bought the computer!

NAncy

 

Optional Information:
Computer OS: Windows 7
Browser: Netscape

Already Tried:
tools delete cookies; klite

Submitted: 300 days and 15 hours ago.
Category: Computer
Value: NZ$28
Status: CLOSED

Accepted Answer

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Expert:  Brad replied300 days and 15 hours ago.


Brad :

what is the make and model

Brad :

There are two things that can cause this.

Brad :

one is the internet speed

Brad :

the other is too many things running on your computer

Brad :

To see if it is the computer, restart it and before it gets to windows press F8 repeatedly. A menu comes up and on that menu select safemode with networking

Brad :

Then go to the sites that are giving you trouble

Brad :

To see if it is the internet go to http://www.speedtest.net/

Brad :

click on begin test

Brad :

Let me know what it says and what the other test shows

Customer :

I sent answers to you yesterday! I restarted and pushed F8 several times but the menu didn't appear. Speed = down .12 up = .13.

Brad :

Are you saying that the speed is point 12 down? IS that Mb/s

Brad :

who is your internet provider?

Brad :

That speed is really low!

Expert TypeComputer Technician
Category: Computer
Pos. Feedback: 95.4 %
Accepts: 921
Answered: 7/24/2012

Experience: 20 + years, cert. Win NT, xp, vista Windows 7, Net sec

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Expert:  Brad replied298 days and 14 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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Expert:  Brad replied298 days and 14 hours ago.

I switched the format to Q and A because it appears that you are hung up at the chat application.

Please tell me who provides your internet?

Customer replied298 days and 14 hours ago.

ICONZ

Customer replied298 days and 14 hours ago.

ICONZ ,ICONZ

Picture
Expert:  Brad replied298 days and 14 hours ago.

http://broadband.t5.co.nz/iconz.html

 

Click that and tell me what plan your on

Customer replied298 days and 13 hours ago.

ADSL 1 - $30 month

Picture
Expert:  Brad replied298 days and 13 hours ago.

That speed is too low to use for live things like youtube etc. I am sorry. You should have at least 1 meg down and up. You have 256k down and 128k up. I am sorry.

 
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