Hiya, My name is XXXX XXX will be assisting you with your issue today. I will help you to the best of my ability.
First I would like to test to see if this is a browser problem
Could you please open internet explorer for me and see if you get the same problem within that one?
i use firefox, i dont have internet explorer downloaded..have tried to download it in the past but it hasnt worked..
OK no problem
Please can you download Google Chrome for me and install it
I will give you a link to it
Hopefully it will work ok
Click this link and then click accept and install please
If you are unable to complete this because this link will not open due to your issue I will find another way
ok it is installing..
Very good, thanks very much
ok i installedit, but i cannot open it
It will not let you open from the icon on the desktop?
Ok, this is very strange behavior indeed
Can you click on your start button for me
In the search box type in
when it comes up on search, try to open it from there please instead
i can click on it, but nothing happens
ok, please could you think as hard as you can if you have been experiencing anything else that is strange on your computer
Has your computer slowed down compared to before this happened?
not really, it was working fine until i downloaded yahoo messenger. I uninstalled messenger to see if that would help, but it hasnt
When did you install messenger?
I think what we should try is rolling back your system to a date and time which is BEFORE the problem started
Please dont fear all your setting will remain in tact and it will only change back the system settings
I will give you instructions
Before you start System Restore, save any open files and close all programs. System Restore will restart your PC.
Follow the steps in the wizard to choose a restore point and restore your computer.
Please save this page to your favorites so you can get back to me without porblems
Also if that fails, you can check your email for a link to this page!
Im sending this just in case you have a problem getting back to me which will generate an email for you to get back to me