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Ryan B.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1775
Experience:  Comptia A+ Certified Technician , with 8+ years Experience
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When i try to VPN into work everything works fine except when

Customer Question

When i try to VPN into work everything works fine except when I try to look at an X-ray image i get an error that says "Your display is configured for 65536 colors. This mode is unsupported. Use 24 or 32 bit color mode." As far as i can tell my computer at home is set to 32 bit color mode.
Submitted: 4 years ago.
Category: Computer
Expert:  Ryan B. replied 4 years ago.

Ryan B. :

Hello, Thank you for choosing our site to ask your question~! My name is Ryan and I would like to assist you today.

Ryan B. :

What VPN Client are you using>?

Ryan B. :

Citrix?

Customer : Cisco anyconnect
Ryan B. :

Alright are you just using the client or do you have the management console?

Ryan B. :

Also are you aware of if it's connecting back through RDP?

Customer : Just using client I think. Not sure about rdp
Expert:  Lindie-mod replied 4 years ago.
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Expert:  Ryan B. replied 4 years ago.
Alright, I am going to have to opt-out.

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