When is the last time this icon worked?
I last used this program about 3 weeks ago and it worked fine then. I can access the application through the web gateway but CPRS and the full desktop and other programs don't open/launch when I click the icons.
Does it download the .ica launcher file?
NO, how would i do that?
please explain to me how you get to the citrix client desktop
rather explain to me how you did it 3 weeks ago
I go the web adress https://vareast.vpn.va.gov/vpn/index.html, enter my user name and password XXXXX it takes me to the application for remote acess to the virtual desktop and applications
What happens when you try now?
I haven't change anything, still doesn't launch. Should I try to download the ica launcher?
I dont think you have the option to
I have tried the link and it takes me to the login page
Have you tried the Support email or phone to see if they have an issue going on/
If you have any further questions regarding Citrix Remote Access and associated resources, please contact the VA Service Desk at 1-800-877-4328 Option 1 or via email XXXXX@XXXXXX.XXX
I would check for you but they will not give me any information
They were no help when I called them yesterday. They only were concerned about whether I could log in or not
which browser do you have?
Do you have another browser?
I also tried accessing through firefox with same result
We can try resetting IE
Do you want to try that?
What does that involve?
I also searched and found a shareware site that have a free download of the ica launcher
I can get you the Citric plugin
Citrix plugin but it only helps if you have a download of extension .ica that you are unable to open
Do you have this?
I searchedmy computer files and saw that that there was file with .ica extension there. I clicked on that and it didn't open
what do you suggest?
after installing it try to open the .ica
I am downloading now
taking a while to install
Thats ok. I am in no hurry whatsoever
still slowly installing
not sure why this is taking so long
how far gone is it?
only about 25%
Did you choose to download file alone? not via download manager?
I did it via the download manager. clearly not going anywhere
Yeah cancel that then open this and choose manual download
not working, gives error message
what is at the website?
its the citrix pluggin
unfortunately none of this has worked
Is it downloading at all?
when i click on the icon on the desktop it gives an error message
i can open this to other experts to try and help you out
OK thanks for trying will wait for the email or sms
Well I turned off computer, there was a windows update that needed be installed. Anyway was finally able to launch citrix receiver from desktop and install it. Bad news is that I getting a new errror message from the VA citrix application
"unable to launch your application. cannot connect to the citrix xenapp server. network issues are preventing your connection, if persists try again
This will then have to be handed by the VA team
they may need to restart the Vm services
or the citrix server
Good news, turned computer on and off, everything just worked. Was able to launch virtual desktop. I guess the citrix receiver had to be reloaded. thank you. I will keep my fingers crossed that this has permanately fixed the problem