How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Waitongu2 Your Own Question

Waitongu2
Waitongu2, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 965
Experience:  6 Years Hardware Support. I break them so i can fix them
Type Your Computer Question Here...
Waitongu2 is online now
A new question is answered every 9 seconds

I am using citrix to access the veterans affairs CPRS. I can

Customer Question

I am using citrix to access the veterans affairs CPRS. I can log in and see the applications but when i click the CPRS icon, CPRS doesn't launch. I didn't previously have this problem. I am using windows 7
Submitted: 1 year ago.
Category: Computer
Expert:  Waitongu2 replied 1 year ago.

Waitongu2 :

Hello

Waitongu2 :

When is the last time this icon worked?

Customer:

Hi

Customer:

I last used this program about 3 weeks ago and it worked fine then. I can access the application through the web gateway but CPRS and the full desktop and other programs don't open/launch when I click the icons.

Waitongu2 :

Does it download the .ica launcher file?

Customer:

NO, how would i do that?

Waitongu2 :

please explain to me how you get to the citrix client desktop

Waitongu2 :

rather explain to me how you did it 3 weeks ago

Customer:

I go the web adress https://vareast.vpn.va.gov/vpn/index.html, enter my user name and password XXXXX it takes me to the application for remote acess to the virtual desktop and applications

Waitongu2 :

What happens when you try now?

Customer:

I haven't change anything, still doesn't launch. Should I try to download the ica launcher?

Waitongu2 :

I dont think you have the option to

Waitongu2 :

I have tried the link and it takes me to the login page

Waitongu2 :

Have you tried the Support email or phone to see if they have an issue going on/

Waitongu2 :

?

Waitongu2 :

If you have any further questions regarding Citrix Remote Access and associated resources, please contact the VA Service Desk at 1-800-877-4328 Option 1 or via email XXXXX@XXXXXX.XXX

Waitongu2 :

I would check for you but they will not give me any information

Customer:

They were no help when I called them yesterday. They only were concerned about whether I could log in or not

Waitongu2 :

mmhh

Waitongu2 :

which browser do you have?

Customer:

IE 8

Waitongu2 :

Do you have another browser?

Customer:

I also tried accessing through firefox with same result

Waitongu2 :

We can try resetting IE

Waitongu2 :

Do you want to try that?

Customer:

What does that involve?

Customer:

I also searched and found a shareware site that have a free download of the ica launcher

Waitongu2 :

I can get you the Citric plugin

Customer:

ok

Waitongu2 :

Citrix plugin but it only helps if you have a download of extension .ica that you are unable to open

Waitongu2 :

Do you have this?

Customer:

I searchedmy computer files and saw that that there was file with .ica extension there. I clicked on that and it didn't open

Waitongu2 :

o

Waitongu2 :

k

Customer:

what do you suggest?

Waitongu2 :

try this

Waitongu2 :

after installing it try to open the .ica

Customer:

I am downloading now

Waitongu2 :

ok

Waitongu2 :

crossing fingers

Waitongu2 :

:)

Customer:

taking a while to install

Waitongu2 :

Thats ok. I am in no hurry whatsoever

Customer:

still slowly installing

Waitongu2 :

ok

Customer:

not sure why this is taking so long

Waitongu2 :

how far gone is it?

Customer:

only about 25%

Waitongu2 :

mmhhh

Waitongu2 :

Did you choose to download file alone? not via download manager?

Customer:

I did it via the download manager. clearly not going anywhere

Waitongu2 :

Yeah cancel that then open this and choose manual download

Customer:

ok

Customer:

not working, gives error message

Customer:

what is at the website?

Waitongu2 :

its the citrix pluggin

Customer:

unfortunately none of this has worked

Waitongu2 :

Is it downloading at all?

Customer:

when i click on the icon on the desktop it gives an error message

Waitongu2 :

mhh

Waitongu2 :

i can open this to other experts to try and help you out

Customer:

OK thanks for trying will wait for the email or sms

Waitongu2 :

cool

Customer:

Well I turned off computer, there was a windows update that needed be installed. Anyway was finally able to launch citrix receiver from desktop and install it. Bad news is that I getting a new errror message from the VA citrix application

Customer:

"unable to launch your application. cannot connect to the citrix xenapp server. network issues are preventing your connection, if persists try again

Waitongu2 :

aaah

Waitongu2 :

This will then have to be handed by the VA team

Waitongu2 :

they may need to restart the Vm services

Waitongu2 :

or the citrix server

Waitongu2 :

s

Customer:

Good news, turned computer on and off, everything just worked. Was able to launch virtual desktop. I guess the citrix receiver had to be reloaded. thank you. I will keep my fingers crossed that this has permanately fixed the problem

Waitongu2, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 965
Experience: 6 Years Hardware Support. I break them so i can fix them
Waitongu2 and 8 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.