Good Morning, I need to have my name removed from public viewing on Google. It is coming up as Florence XXXXXXXXx. I've been trying to get intouch with Web Master since yesterday as I accidently found out of the above, but nothing seem to work. I can be reached on XXXXXXXXXX Thanks in advance. Florence
Computer OS: Windows 7
Trying to get intouch with Webmaster or Websupport team. I am not too technical minded so don't know what to do.
Hello. My name is XXXXXXX. X will be your Primary Care Technician and I can assist you with your question.
I understand you would like to have the personal information removed.
I can make that happen, once the information is no longer on the original web page.
That is correct, I hope this doesn't mean that I have to change my email address . Secondly, how long will it take as I need to get to an appointment at an earliest time possible.
I can place the request right now. Is the original information removed from the site?
I do not know if the original has been removed as I am here communicating with you!
I can take care of the search engine, but going to the source of the information and having them remove it is something you have to do.
I can at least point you to where that is.
Is it this list of subscribers?
wow... that's quite a violation of privacy.
Actually... that's not you.
Can you provide me a link to the page where it's coming up?
Sorry, I am lost, are you talking to me Michael or to another tech? Sorry
I am talking to you, Florence.
Sorry... let me back up.
I searched your name on Google, and I thought I saw you in the results. But your name was not in the results.
So I was wondering if you can provide me with the site where you saw this.
Michael, I accidently went onto Google Search and my name came up with a friend I was chatting. This is how it was on Google: Florence Sarder / Arvind Nair 1817. I am certain it's my name
Can you try doing the search again?
By the way this friend is in India if that helps. Once I save and Exit, how will I come back to you Michael?
Sorry, are you there?
Yes, I am.
Just add this page to favorites.
favorites>add to favorites.
I did a basic removal request.
Which is why I would like you to do the search again.
Were you able to do that?
How do I do that? Do I have to Save & Exit or how. Michael, I do not know how to go to favourites from here. Please Iam pressed for time have to go to work and I am completely lost. Need your guidance please.
Ok. You can come back to me. I think removal was a success, so you can check that when you come back. After you rate my service level, you will get a copy of this in your email, and you can simply click on it to get back to me.
Once you verify that your name no longer comes up in search, I will have this question locked, so this will not show up either... it will be erased.
But only after you tell me to.
So, please do the following - rate my answer(hopefully good), then go to work, then when you have a chance, check your email and click on the link you get for this question and let me know if you have verified that your name isn't coming up.
Once you tell me that, I will have this question locked to protect your privacy as well.
Thank You Michael,
You're welcome. Don't worry... you've contact the right people to help you. You're in good hands, I promise.
Please remember to rate my level of service before leaving.
Hello Michael,So sorry I couldn't return to you last night. I have searched again,couldn't find Florence Sarder on Google and choose not to be on it. I mustsay Thank You Most Sincerely XXX XXX your assistance and getting me out ofa stressful situation.As for your service, You have been extremely patient, as I was so disturbedthat I could not think what to do and how. Secondly, I was having somedoubt if you could really help me. Sorry for thinking that way but amhappy you proved me wrong.Once Again, I thank you for all your help and you have provided me with"5START SERVICE". I'm off to work may not be able to access my email tilllate, but let me know if there's something I have left undone.Just one small request, could you please check yourself to see that I amdefinitely taken off Google or anyother Search and give me one finalconfirmation, I shall not bother you but consider this request ascomplete. Also, if you could please forward me with an official receiptfor $A45.00.Kindest Regards,Florence
Thank you for the kind words, Florence. You have made my day!
You should see either a set of smiley faces or stars to indicate the rating. Then once you do that, I will ask that the question be closed and marked private to avoid having it show up anywhere.
For any account related questions (including the receipt your requested), please contact JustAnswer Customer Service. You can find their information at this page:
They are excellent and will provide you with prompt answers to your questions.
Thank you again, Florence!
20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt