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R.J. Poirier
R.J. Poirier, Information Systems Specialist
Category: Computer
Satisfied Customers: 1370
Experience:  A+ , MCTS, MCITP certified with 8 + years hands on experience.
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My Droid x2 wont startup -just a black screen with a blinking green light at top. Sh

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My Droid x2 won't startup -just a black screen with a blinking green light at top. Should be fuly charged. What to do?

Rod

R.J. Poirier :


Hello






8:11 PM



Thank you for posting your question. My name is XXXXX XXXXX I will be assisting you with this issue.






8:12 PM



Can we please schedule a time to meet here so we can get this issue resolved for you?






8:12 PM



Thank you






8:12 PM



R.J.




 


 

R.J. Poirier :

1. Plug the Droid in using the wall power cord.(Plugging it to a PC or other USB powering device doesn’t provide enough power.)


2. Try pressing ALT + Shift + Deletesimultaneously a few times. This should soft reset the device.


3. Pull the battery from the device and replace it.


 

R.J. Poirier :

If that does not work please try doing a hard reset

R.J. Poirier :

Hard Reset


From device startup


1. Turn the Droid 2 off. If it’s frozen and you cannot turn it off, pull and replace the battery.


2. Open the keyboard and press the X key while pressing Power. The device will power on. Keep holding the X button down until a white triangle with yellow exclamation mark appears.


[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]142.58064516129033[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]


3. Press the Volume Up and Volume Down buttons simultaneously to bring up the menu. (You may have to try this a few times before it works)


4. Select the Wipe data factory reset option. Use the Power key to confirm it.


5. Tap wipe data/factory reset then tap OK.


6. Select Yes – delete all user data.


7. Highlight reboot system now is highlighted then tap OK.


 

R.J. Poirier :

If this answers your question please rate the session so I may get paid. If it does not please let me know so we can try something else.

R.J. Poirier :

Thank you

R.J. Poirier :

R.J.

Customer:

How do I press alt+shift+del when my Droid won't light up?

R.J. Poirier :

Is the phone plugged into the wall?

Customer:

how do i press alt+shift+delete when the device does not light up?

Customer:

yes

Customer:

OK, I pulled the battery and replaced it-now it works.

Customer:

Im happy

R.J. Poirier :

okay,great.

R.J. Poirier :

Can you please rate the session at least "Got the Job Done" or higher so I may get paid for my assistance

R.J. Poirier :

Thank you

R.J. Poirier :

R.J.

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