HiI've been having a message pop up saying "AMD display driver has stopped responding and has recovered". Before this though the screen goes black for about 2 seconds. This reguilar happens at about 10 second intervals. The computer I'm using is one Iver built my self and its my first time building a computer. The problem starts when I install the drivers for the graphics card.The graphics card I'm using is is a Radeon HD 7850. I have the right slot on the motherboard for the card. My power supply is greater then what it needs. My CPU is an intel i5-3570K which has 3.4 Ghz. I'm using Windows 7 Home Premium.I've installed prevvious drivers from AMD and they seem to iether have the same problem or not work for the card. I've also done fresh installs of Windows 7 which hasn't worked.After looking through a lot of forums one solution which I havne't tried but dont uinderstand had something to do with the refresh rate? I think it was some like the GPU had a certain amount of time to respond and if it didn't do it in the time alot Windows would do something. Sorry about how vague that is.Do you have any ideas as to what this could be?
Optional Information: Computer OS: Windows 7 Browser: IE Already Tried: Completely removing and then installing new and previous drivers from AMD and the supplier. Reinstalling Windows 7 twice. Putting the graphics card in a different slot in the motherboard.
Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.Do you know if you have the Catalyst application controlling the video adapter or not?
Within the Catalyst application, disable Powerplay.- Click Start button > Control Panel > Catalyst > Power > Uncheck the "Enable Powerplay" checkbox and click OK.
Please, do that and let me know what the results are.
Thank you.
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Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.
Ive got no idea if the Catalyst Application is controlling it or not. And I couldn't find Catalyst in the control panel so I couldn't change the power play. So I went into the Catalyst Application but still couldn't find it.I did change the GPU clock though from 860 MHz to 825 MHz and the refresh rate of the desktop to 75 Hz from 60 Hz. I did this because it was suggested as a fix but I couldn't find where to adjust them. This didn't solve the problem but has reduced the frequency of the problem.Would you be able to give me more detailed pathway please? Or do you want to try something else?
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
Sure. How do we set that up?
Thank you.Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=cd0015aa-43f9-4309-a03a-caf77f27ee1c&SUPPORT=NET
It is difficult using the PC so if there is anything you really need me to see or ask then post it here as I am accessing this on a seperate device.
It's easier for me to reply using this unfortchently. Yes it does.
Keyboard has gone a bit weird. Version 12.4 of catalyst is the downloads folder
We tried different versions of the drivers.I have run out of ideas.For this reason, I am opting out of the question and allowing another expert the chance to help.I wish you luck, - JasonXXXXX XXXXX41097.5961928588
The screen has gone black, this has happened from time to time and I usually fix it by restarting the PC. You have permission to do what you need to do. Or do you need me to do something?
Thanks for your help :) When can I expect a reply from the next expert?
Does this happen no matter what you are doing?Is it a 32 bit or 64 bit version of windows?
Its a 64 bit Windows 7. The graphics card is 32 bit. When it's first begins its because I've launched a program. The only program's I've used thus far are IE, Catalyst and Desktop Background. But once the error starts it will persist straight from start up, once the boot up process has finished ie when you next use the computer it will be there without opening any programmes.I did find that when I changed the refresh rate from 60 Hz to 75Hz and the GPU clock from 860 MHz to 825 MHz the error wouldn't apper if the computer was left alone with no open programmes.
Ok, first try this, the one that applies to you is near the bottom:http://support.microsoft.com/kb/2665946/en-us
Unfortchently I've already tried the first and third steps. I tried the third one manually and with the fix it programme.I just tried the second one now and it seems to have worked but as I plan to play modern games on this computer I'm not sure if this will stop the error appearing during the games.
Ok, now download this:https://www.sapphireselectclub.com/ssc/TriXX/TriXX.aspxMake sure you have the latest DirectXhttp://www.microsoft.com/en-us/download/details.aspx?id=35And then this:Open Catalyst Control Center (new version since October 2011. Older versions have a different procedure.). Make sure Enable Graphics Overdrive is unchecked in Overdrive section. Click Presets. Click Add preset. Give a name to the preset (such as Speedy and note it) and save. Now go to %USERPROFILE%\AppData\Local\ATI\ACE\Profiles\ (AppData folder is hidden. Select Show all files and folders in Folder Options.). In Profiles folder, you will see a file called Speedy.xml. This file you have just created. Open Speedy.xml with notepad. In this file there is a line name="CoreClockTarget....." <Property name="Want_0" value="xxx00" /> (xxx00 is your idle-state core clock. Make it 40000) and another line name="MemoryClockTarget....." <Property name="Want_0" value="yyy00" /> (yyy00 is your idle-state memory clock. Make it 90000) Change only the Want_0 values. These are the idle-state clocks. Save the file with the changes you have made. Now go back to Catalyst Control Center. Select the Preset called Speedy and then put a checkmark in the box next to Enable Graphics OverDrive. Click Apply at the bottom of the Catalyst Control Center window. Now you can see the new increased idle-state core/memory clock speeds. If the issue is resolved, then you may back off little by little on idle core/memory clock speeds until you find your system's lowest values.If not try increasing the voltage bit by bit and see if that helps...
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
I applied the fix. It works when windows desktop is on basic graphics. So I changed the graphics to what windows thinks I can handle and it keeps crashing still, with the fix.
Did you add the speed with the speed preset and boost the voltage a bit?And use the newer directx?
Yes to the speed pre-set and Direct x but no to the voltage. Sorry about that. As far as I can tell the problem is fixed, now that I've adjusted the voltage as well. I'm going to install a game though and play it through to put the card through its paces to see if the problem will come up under more stress.
This one will still be here.Oddly enough the problem seems to show up more during normal usege than when playing games, but give it a tesst run and see what happens.
Well I've been playing an intensive game for about 2 hours and no problems, so I think the problem is solved :)
Looks like I spoke too soon. I loaded up a different game and the same problem cropped up, any suggestions?
I can't access my computer now as I changed the some the overdrive graphics options in the Catalyst Application and now I get a black screen after a few crashes which remains permineante and so I can't change what I've done.
Can you boot into safe mode?What game was it?
http://www.naturalselection2.com/And yes I can. The Catalyst Application won't launch though as the AMD drivers aren't detected.
Earlier today as well I launched http://endless-space.amplitude-studios.com/, and individual pixels seemed to flicker randomly across the screen. I thought I had solved it by lowering the graphics settings for the game and then increasing them again.
In safe mode, do a system restore to before you installed the game.For natural selection, they say:"Reset all configuration data back to Defaults. (This really has worked for some people.) Turn off Catalyst A.I. (ATI Cards),Disable Crossfire/SLI,Re-Install Drivers."For endless space they say:"The game puts a high load on the graphics card. Some players report overheating, which can lead to crashes or hangs while playing. To reduce the load, try playing in full screen mode and select the graphics option "Vsync". This lets the GPU do less work."If they are flash based in any way, untick enable hardware acceleration.
1. Navigate to the Find Flash Player Version page.
2. Verify that you are in the section titled "Find Flash Player version type and capabilities (Flash developers only)"
3. Right click on your Player version and select "Settings"
4. The Settings dialog will appear, change the tab at the bottom to display (if not already there) and uncheck (or if you'd like to enable, check) the "Enable hardware acceleration" checkbox.
Before the I installed NS2 there were no crashes on the desktop, nor did Catalyst or Chrome prompt a crash. After I installed NS2 though the computer started crashing right after the computer finished loading while it was on the desktop, without any programmes open.To be clear though ES didn't propt a crash, only NS2 did. And I had been Deus Ex Human Revolution for about two hours before hand.I'll update you with the outcomes of your instructions as soon as possible.
Ok, try a system restore from safe mode to the point before you installed ns, it sounds like they may have added a few of their own things to the system.You can try the suggestions on thijs page as well as the game seems a little buggy:http://www.unknownworlds.com/ns2/forums/index.php?showtopic=117259http://www.unknownworlds.com/ns2/forums/index.php?showtopic=111496Do you think overheating may be an issue?
I noticed that just before the screen went perminatly black a fan within the computer suddenly became louder. That's really the only indication I've had that's it's been a power issue. But since I've increased the core clock times to what you told me the card has been at about 39 - 41 degrees C. However there wasn't any issues from this increased temperature as I played DE with no problems.
try a system restore from safe mode to the point before you installed ns2 and see if it behaves without having that installed.
I had to try several times to find a restore point that didn't have the problem but eventually I bit the bullet and had to configure Catalyst to use the pre-set and also set the voltage to the card to 50 %. I've found that if the voltage to the card isn't at 10% voltage then the core clock fix doesn't work.
Ok, and it may be a matter of tweaking each game.I'd also look into updating the motherboard bios.
The motherboard BIOS didn't need updating. Well I'll leave the game to install over night and I will tell you how it goes later on this morning.
Ok...
Well the game caused the problem to re surface. I also installed the graphics card in a friends machine that runs windows XP. There wasn't a problem on the desktop. But after loading a game the monitor lost its connection/signal. So we restarted and tried it again and the same problem happened again.So From this I thinking there is a problem with the card it's self, what do you think?
It's starting to sound like it. Especially on a different system and different game.
WellIll explore that side of it and get back to you if it was the problem or not
Ati does seem to have a high hardware failure rate...