Hello,I was re-calibrating my Dell SP2880 WFP Flat Panel desktop monitor, using Spyder 4Pro when the program asked me to adjust my brightness to a medium range. There was no way for me to do this on the computer screen, so I tried using the push buttons on the front of the monitor and accidentlly hit the sleep button which turned the monitor screen completely black. I pressed the button that gives me the option to change the settings and it read "HDMI Input", In power save mode press computer power button or any key on key board or move mouse. I did as instructed, but the screen would not come back. I was afraid I would ruin the program so I turned the power to the computer off and then back on. I think my CPU is working, but I cann't see the screen in order to do what it says. Do you think it would work if I substituted a different monitor so I can put in my password XXXXX get back into the program to restart it. If I do that, do you think I can switch the monitor back and if
Hello. My name is XXXXXXX. X will be your Primary Care Technician and I can assist you with your question.
The problem with there being no input shouldn't actually be related to the calibration.
So that part you don't have to worry about. It's not really a "catch 22" situation like it might seem.
When your computer starts up, it should come up normally.
I don't understand your answer. The CPU is on, but the monitor won't come on no matter what I do. Should I try using a different monitor to get to the program?
What I'm saying is that the problem isn't related to the calibration program.
The only relation is that it happened when you were calibrating.
But if you were to stop calibrating in the middle, it wouldn't cause this.
What buttons do you have physically on the monitor?
ok, that's good news, but how do I get my monitor back? My desk top has the following series of buttons that you can press to adjust the screen: 1 2 3 a sleep button, a notebook button, a - , a + and the on/off button
Yes... I mean it to be good news... I don't think it's as bad as it might seem to you.
Does the 1, 2, and 3 button select a different input?
as far as I can tell they don't appear to do anything, the #3 is lit up in orange as well as the on/off button.
all I mean is the buttons when pushed do not appear to respond or change anything
What about if you press the on off?
Does anything seem to have an effect?
I've pressed the on off button, the only thing that happens is either the power goes off (the light goes off) or the organge light turns blue and this note appears: "HDMI Input, Enter power save"
Is your computer connected through HDMI?
Sorry, I don't know the answer to that? How do I find out. I'm currently using Verizon, FIOS for computer, phone and tv.
From your computer to your monitor there should be a cable.
Well, there will be a cable
And the end plugged into your monitor - let me give you a few examples so you can tell me which it looks like.
yes, there is a cable
That is HDMI.
Does the plug look like that?
Do you see more than one plug in the back of the monitor that it would fit into?
yes, but all the plugs are being used
Do you use this for other devices?
I have three external drives the monitor, the printer, and the mouse plugged into the computer
I am talking about in the back of the monitor
they are all plugged into the back of the computer
Just looking at the monitor.
There is more than one cable going to the monitor?
sorry, i missed the word monitor, only the line going from the monitor to the computer
ok... think of it the other way around... it will help... the cable going from the computer to the monitor.
Is there another place on the monitor that that end of the cable would plug into?
just a minute, I'll look
no, just one plug big enough to fit the cable
OK. So that confirms that it's plugged into HDMI.
Is that end end the other both firmly plugged in?
At the end that you just looked at... make sure it is plugged in all the way.
And then follow it to the computer and check on that end as well.
What type of computer is this connected to??
Is it a laptop or a desktop?
ok a Dell ,
I just unplugged the cord on both ends and replugged them back into the monitor and the computer and the screen just came back on.
Excellent... on-on... meaning you can see it now?
I can see it now, it looks like the computer is still on and the monitor is working. I just logged on and the desk top has appeared. Looks like I'm ready to go another day. Thank you.
You're welcome. I'm glad you are back in working condition.
Please remember to rate my level of service. You can still come back to the same page if you need to come back to me about the same question.
bye now! have a good day! and thanks! I'll do that!