Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
It sounds like you may be infected with Malware of Some Sort.
Let's try a few different things to resolve this :)
There are a couple different things we can test out that should help out.First add our chat to your favorites.Once you have our chat saved to your favoritesHold the Windows Key (Looks like a flag on the keyboard) and press RIn the Runbox type msconfig and push enterClick the Startup TabPress Disable ALLPress ApplyClick on the Services Tab.Check the box to "Hide Microsoft Items"Click Disable All once againPress Apply and OKReboot the computer.After the computer has rebooted return to our chat.Next we want to double check to make sure no Spyware has infected your computer.Let's download this file http://tinyurl.com/jeremymbamIf this link prompts you to "Run or Save" choose "Run"Install this application it is called MalwarebytesAt the end of the installation it will automatically openWhen it opens click the "Decline" message for the trial.Choose the Quick ScanThe Scan may take a while depending on how many files are on the computer.Once it is finished if any infections have been found click the "Remove Selected" buttonThis will reboot your computer.Try to run Malwarebytes at least once a monthIt created a shortcut on your desktop that you can access at anytime if your computer is acting funny
(sorry about the above novel I wrote you :) )
Let's try these two steps above, this should remove it.
If it would be okay with you, I can convert our chat to a Q&A this will make it easier to read my steps above ?
This is not good. I performed the full scan in safe mode and it came back clean. I know it is still there, because when i was logging off to follow your instructions, I got the pop off and re-direct. this is also on my work computer. It only hijacks my Igoogle page, which is my home page. Not g-mail, or anything else google...
OK...there was one thing that looked kinda funky. I did remove it. Let me give it a couple of hours and I'll be in touch.
IT IS STILL THERE! It just popped up. And no, I didn't add anything to my iGoogle. it has been the same for some time.
You won't believe this. yes, it is still here. Let's deal with this tomorrow.
I tried to read your response to my question about your rating and my tip, but when I clicked the link, it was "locked by customer service." can we try again? I want to make sure you get credit..and the bucks