Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Is there a problem with yahoo biz mail. Domain mail.tdking.com

 
MichaelHannigan's Avatar
  • Answered by:MichaelHannigan
  • Information Systems Manager
  • Positive Feedback: 97.4 %
  • Accepted Answers: 3224
Verified Expert
in Computer

Recent Feedback

Positive
Very helpful. Put customer at ease.
Positive
Michael was great and spent over an hour trying to resolve my issue. We finally...
Positive
Was knowledgeable and pleasant and patient.
Positive
Has the patience of Job! Spent three days working on my problem. Thanks Michael
Positive
Main issue is resolved. Don't want to drag this on forever.
Positive
Very helpfull
Positive
Good communicator...

Customer Question

Is there a problem with yahoo biz mail. Domain mail.tdking.com not receiving any external email through exchange server. MXToolBox shows:

25

smtp

No connection could be made because the target machine actively refused it 216.39.61.178:25

That is the address of one of the yahoo servers

Submitted: 321 days and 3 hours ago.
Category: Computer
Value: $38
Status: CLOSED
Picture
Expert:  MichaelHannigan replied321 days and 2 hours ago.


XXXXXXX XXXnigan :

Hello. My name is XXXXXXX. X will be your Primary Care Technician and I can assist you with your question.

Customer :
XXXXXXX XXXnigan :

I just double checked and what you're saying is the same thing I see.

Customer :

We've changed nothing on the Exchange Server side.

XXXXXXX XXXnigan :

And then I did a port scan, and it looks like the port is actually blocked

Customer :

Is it the port on our end or on the biz server on Yahoo's end?

XXXXXXX XXXnigan :

hmmm.

XXXXXXX XXXnigan :

CanonicalName=redirect.mail.premiumservices.yahoo.com

XXXXXXX XXXnigan :

Is it supposed to be redirecting to yahoo?

XXXXXXX XXXnigan :

Or does it normally come into your email server?

Customer :

Email server, I believe. Sorry, I'm the middleman on this.

XXXXXXX XXXnigan :

Ok... just noticed something.

XXXXXXX XXXnigan :

You should be having email sent to @tdking.com

XXXXXXX XXXnigan :

which looks ok

XXXXXXX XXXnigan :

not @mail.tdking.com

XXXXXXX XXXnigan :

And your tdking.com domain email is responding properly.

Customer :

What should I be looking at on my end?

XXXXXXX XXXnigan :

Since the smtp test is good, the problem should be minor.

XXXXXXX XXXnigan :

Have you tried rebooting the exchange server?

XXXXXXX XXXnigan :

I was just checking everything with the public facing side and all looks normal.

XXXXXXX XXXnigan :

Did this just start hapenning?

XXXXXXX XXXnigan :

The reason I ask is that it looks like the email would at least get to Yahoo's server.

XXXXXXX XXXnigan :

And then if you aren't receiving it, it's possible that they aren't sending it (meaning if they have a service outage)

XXXXXXX XXXnigan :

One way to test this is to try sending an email to yourself, and see what you get back.

XXXXXXX XXXnigan :

Whether you get a non-delivery message, delayed delivery, or nothing.

Customer :

Will try that again. Is it possible that the port is blocked in the cable modem onsite/

XXXXXXX XXXnigan :

It's possible, but unlikely if nothing has changed there. The way it appears to be configured, the email goes to the yahoo server over port 25, then yahoo sends it to your server, probably over port 465 or 587.

Customer :

So, what should be my next action?

XXXXXXX XXXnigan :

As I said, try sending an email to yourself from an outside account to see what you get back.

XXXXXXX XXXnigan :

It appears that your domain is receiving email ok... which means you won't lose anything.

XXXXXXX XXXnigan :

Have you restarted the exchange server?

XXXXXXX XXXnigan :

It may be as simple as that.

XXXXXXX XXXnigan :

Still there?

XXXXXXX XXXnigan :

?

Picture
Expert:  MichaelHannigan replied321 days and 2 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Picture
Expert:  MichaelHannigan replied321 days ago.

Please let me know if you have additional questions.

Also, please remember to rate my level of service.

Thank you!

Mike

 
Tweet

18 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
At one time, I downloaded Google Chrome on my (Compac) laptop 5/22/2013
We changed our ISP in jan. Currently have 2 laptops, 1 iPad, 5/22/2013
Hi! My Sony vaio (vpcee21fx), running windows 7 recognizes 5/22/2013
I closed my computer and was unaware that the cord was inside. 5/22/2013
Lost audio on my computer 5/22/2013
I keep trying to copy and paste; download from saved and I 5/22/2013
my sd caed cannot be accessed reinsert/change or format with 5/22/2013
Is it possible to use a touch screen with E530 (3259MAG)? 5/22/2013
need to know what version of java to dl so that i can play 5/22/2013
I want to ship a Windows 7 Pro computer to a customer configured 5/22/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

JustAnswer in the News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
187 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan