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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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How can I get rid of Search Snap Do ? Have tried usual unistall

This answer was rated:

How can I get rid of Search Snap Do ? Have tried usual unistall methods - it always comes back!
Thank you
Freja

XXXXX XXXXXnell :

hi

XXXXX XXXXXnell :

hello sir/madam, i would like to help you, please let me know when you are ready.

Customer:

I am ready

XXXXX XXXXXnell :

hi

XXXXX XXXXXnell :

to be able to fix this problem, can you reinstall search snap do fully. after doing this please go to control panel > programs section and then uninstall it

XXXXX XXXXXnell :

it seems the uninstall program is corrupt. if we reinstall the program, it will fix the uninstall mechanism too. if that does not work please let me know

Customer:

I can't find it in the programme list. I think it was linked to Community smartbar before which I also had trouble with. Is this possible?

XXXXX XXXXXnell :

yes, can you remove it

Customer:

No I've tried but it doesn't remove - says it is but then nothing happens

XXXXX XXXXXnell :

can you reinstall search snap do?

Customer:

I can't find out how?

XXXXX XXXXXnell :

what is the name of it exactly? is it search snap?

XXXXX XXXXXnell :

or snap search?

Customer:

Search Snap Do

XXXXX XXXXXnell :

can you install this program and remove it:

XXXXX XXXXXnell :

http://www.piriform.com/CCLEANER

Customer:

it says I have to close google chrome to finish cleaning the computer cache

XXXXX XXXXXnell :

yes,can you please do it

Customer:

so this conversation will get cut off and my history will be cleared

Customer:

how can I proceed afterwards?

XXXXX XXXXXnell :

you can add this page to your favorites (bookmarks)

when you come back, you can open this page from your favorites, so we can continue

Customer:

ok I'll do that

XXXXX XXXXXnell :

Waiting.

XXXXX XXXXXnell :

hi again

Customer:

I think it's worked for now

Customer:

the problem is

Customer:

that it often comes back after a few hours

XXXXX XXXXXnell :

yes. ccleaner cleaned it.

Customer:

hopefully that's sorted then

XXXXX XXXXXnell :

yes.

XXXXX XXXXXnell :

i will be here, if something goes wrong.

Customer:

it automatically placed a button on my google chrome shortcuts bar

Customer:

which is still there

XXXXX XXXXXnell :

but i am sure, it cleaned the toolbar.

XXXXX XXXXXnell :

is it a button for ccleaner?

Customer:

no for search snap do

Customer:

ive just manually deleted it though

Customer:

and it let me

Customer:

so perhaps we're sorted

XXXXX XXXXXnell :

yes, i think so too. i will be here , if you still have it again

Customer:

Thanks very much!

XXXXX XXXXXnell :

you are welcome. best regards

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