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hello sir/madam, i would like to help you, please let me know when you are ready.
I am ready
to be able to fix this problem, can you reinstall search snap do fully. after doing this please go to control panel > programs section and then uninstall it
it seems the uninstall program is corrupt. if we reinstall the program, it will fix the uninstall mechanism too. if that does not work please let me know
I can't find it in the programme list. I think it was linked to Community smartbar before which I also had trouble with. Is this possible?
yes, can you remove it
No I've tried but it doesn't remove - says it is but then nothing happens
can you reinstall search snap do?
I can't find out how?
what is the name of it exactly? is it search snap?
or snap search?
Search Snap Do
can you install this program and remove it:
it says I have to close google chrome to finish cleaning the computer cache
yes,can you please do it
so this conversation will get cut off and my history will be cleared
how can I proceed afterwards?
you can add this page to your favorites (bookmarks) when you come back, you can open this page from your favorites, so we can continue
ok I'll do that
I think it's worked for now
the problem is
that it often comes back after a few hours
yes. ccleaner cleaned it.
hopefully that's sorted then
i will be here, if something goes wrong.
it automatically placed a button on my google chrome shortcuts bar
which is still there
but i am sure, it cleaned the toolbar.
is it a button for ccleaner?
no for search snap do
ive just manually deleted it though
and it let me
so perhaps we're sorted
yes, i think so too. i will be here , if you still have it again
Thanks very much!
you are welcome. best regards