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RA - MAC

 

Customer Question

When ever I try to Print Something from the Net Legal I get a runtime error I think I accidently clicked on a block something when I was going into 123wbt site and ever since then I have been unable to print Is there anyway I can reverse this?

 



Already Tried:
I dont know what to do

Submitted: 289 days ago.
Category: Computer
Value: AU$46
Status: CLOSED
Picture
Expert:  technicalcat replied 289 days ago.

Hello and thank you for using this service,

Please be specific so I can help you. Are you talking about a WEBSITE that you are trying to print from? If so,

1) What website is it?
2) What browser are you using to print with?
3) What version of Windows? XP, Vista, or 7?
4) What runtime error exactly are you getting?

Customer replied 289 days ago.

Michelle Burgess


Just using my canon printer


Windows7


I think it is a windows error

Customer replied 289 days ago.

12Wbt Michelle Bridges


Just my cannon printer I've never had trouble before


Windows 7


I am not sure but I think it is awindows

Customer replied 288 days and 23 hours ago.

Yes I have Joined Michellbridges Weightloss program and I can't print my recipes and exercise plans ,

12Wbt Michelle Bridges

Just my cannon printer I've never had trouble before

Windows 7

I am not sure but I think it is awindows Microsoft Visual++2005

 

Picture
Expert:  Jess replied 288 days and 12 hours ago.

Hi, welcome and thank you for your question. My name is XXXXX XXXXX X am glad to assist you today.

  1. Is the printer able to print normally from other programs like MS Word or Notepad? Please check so that we can determine if the problem is with the printer or with your web browser.
  2. Also, are you using Internet Explorer, the one with the blue "e" icon, to access the internet?

Please let me know so that I can help you further.

Best regards,
Jess

Customer replied 288 days and 5 hours ago.

Hi Jess i can’ see your full response But I looked ud to see what the the error message said it came up with C/:progamFiles\internet explorer\iexploreexe
Sorry I am not much help to you but at 73 yrs I am just a basic computer user who needs help I hope this will help otherwise I will have to put up with it.
Thank you Antonia

Picture
Expert:  Jess replied 288 days and 4 hours ago.

Hi Antonia,

Thank you for writing back.

This problem could be related to your Internet Explorer web browser. First, please RESET your IE Settings:

HOW TO RESET YOUR INTERNET EXPLORER SETTINGS (Option 1)
1. Exit all open programs
2. Launch Internet explorer
3. Click on Tools menu
4. Click on Internet Options
5. Click the Advanced tab
6. Under Reset Internet Explorer settings, click Reset.
7. Then in the message that pops up, click Reset button again to confirm the action.
8. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
9. Start Internet Explorer again.

Another way to RESET the IE Settings is through Control Panel (Option 2)

1. Click Start => Control Panel
2. Locate and click to open Internet Options (If you do not have the Internet Options listed, locate the "View by" selection and see if it is set to Category. Click on it then select SMALL ICONS.
3. When the Internet Options dialog box is shown, click on the ADVANCED tab
4. Look for the RESET button at the bottom part and then click on it.
5. Another window will pop out, click on RESET in that window.
6. Click on Apply
7. Click OK to close
8. Test Internet Explorer again

IMPORTANT: If the problem persists, please try to download, install and use Firefox as an alternative browser. Firefox is FREE. It is a better, safer and faster web browser. Please click on this link to download Firefox:

http://firefox.com

After downloading, install Firefox and use it to browse your sites online then see if the problem is gone.


Please rate my answer with 3 or more stars/smileys if this helped. Keep me posted with your results so that I can help you further. If you have further question, please use the Continue the Conversation tab to reply to me.

Best regards,
Jess

 
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