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Im now missing my Windows Update file in my folder is "empty"

 

Customer Question

I'm now missing my Windows Update file in my folder is "empty" in Startup & "nothing" shows in the recycle bin & I've tried some Windows fixes & a few things in their download center. It's 11:14pm & I'm ready to fall asleep can you help. This is a Windows Vista 32 bit for Home version.

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
A few Window Site suggestions & downloaded Microsoft Fix It Center...but it won't work for some reason on my computer...looks real pretty though.

Submitted: 286 days ago.
Category: Computer
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  sandy replied 286 days ago.


sandy :

Hello Sir/Madam, Welcome to Just Answer.com. My name is XXXXX XXX I will assist you today.Press Ctrl+D so that can return to this page easily.

sandy :

You say that you are missing Windows Update file/

sandy :

Could you please explain it a little bit more?

Customer :

I will try....I had the name of the file...but I didn't keep it ...I found it on line it comes with Windows Update Security Center....for automatic updates. But now that folder in Startup is empty...it is apparently deleted...the file began with wup...I think

Customer :

It is a Microsoft file

Customer :

Oh...I have the file name wait

Customer :

Wupdmgr.exe File

Customer :

This paper I copied off to reinstall it from the internet was way to complicated for me atleast at this late hour.

Customer :

Windows Update Link on Start Menu Does Not Work....need to Reinstall the Wupdmgr.exe File

sandy :

Since how long are you facing this issue?

sandy :

Do you have Windows Vista on this computer?

Customer :

Only noticed a Windows Security Alert this evening when I happened to walk in from another room. I actually use another virus program on my computer so I don't notice Windows much & have not had an X on my computer from Microsoft Windows Security on any updates.

sandy :

Do you have Windows Vista on this computer?

Customer :

It's only the Update section that apparently has a problem. Automatic update that is.

sandy :

Do you have Windows Vista on this computer?

Customer :

I use this computer alot it's possible that I deleted it...who knows

sandy :

Please restore your computer to the date when it was working fine.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts. Please choose the nearest date when it was working fine and proceed further. Thanks



Customer :

But I don't remember being near the windows update program...but who knows

sandy :

Please restore your computer to the date when it was working fine.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts. Please choose the nearest date when it was working fine and proceed further

sandy :

And it should fix the issue.

Customer :

maybe my AVG thought it was a trogan though I've had AVG forever

Expert TypeComputer Specialist
Category: Computer
Pos. Feedback: 89.0 %
Accepts: 2500
Answered: 6/29/2012

Experience: Bachelor in Technology, 7+ years of experience

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Picture
Expert:  sandy replied 286 days ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Picture
Expert:  sandy replied 286 days ago.

Step A:

Please restore your computer to the date when it was working fine.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts. Please choose the nearest date when it was working fine and proceed further

Step B.

If not fixed:

I suggest you to scan your computer using the free version of anti-malware software. This will remove all of the malwares, spywares, viruses from the computer.

Note: If you have Anti-virus programs like Norton, mcafee, CA, kaspersky installed on the computer, still I suggest you to download and install Malwarebytes as the Anti-virus program does not remove Malwares generally.

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/


Please click download the latest verion on the top right hand side and install it.

After that, click Quick scan and click start.

It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"

Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.


If you have other queries, please ask me again instead of leaving me negative feedback

Picture
Expert:  sandy replied 285 days and 23 hours ago.

If you have not received the answer, here is the answer again:

Step A:

Please restore your computer to the date when it was working fine.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts. Please choose the nearest date when it was working fine and proceed further

Step B.

If not fixed:

I suggest you to scan your computer using the free version of anti-malware software. This will remove all of the malwares, spywares, viruses from the computer.

Note: If you have Anti-virus programs like Norton, mcafee, CA, kaspersky installed on the computer, still I suggest you to download and install Malwarebytes as the Anti-virus program does not remove Malwares generally.

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/


Please click download the latest verion on the top right hand side and install it.

After that, click Quick scan and click start.

It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"

Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.


If you have other queries, please ask me again instead of leaving me negative feedback

 
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