Hello my name is XXXXX XXXXX I will assist you today. Please let me know when you are ready to start.
i have a asus laptop and i haing issues booting up
Your welcome. We can try a few things to see if it will boot up. BUt I must warn you that the blue screen usually indicates a corrupted Windows Install
Please turn off the laptop
i get a black screen for disc clean up and then a blue screen
OK, can you please turn the laptop off and let me know once its off
ok laptop is off
OK press the power button and immediately start tapping the F8 Button over and Over
ok doing so now
Let me know if you can get a a black screen with options
OK Please use the arrow keys and choose "Last Known Good Configuration"
THen press enter
OK lets see if ti will boot up
windows starting up..thinking of starting up at least
Be back in 1 min
a black screen popped up with printing at the top.it went away quickly so i couldnt read it
OK is it still booting
blue screen flashed very fast and then black scree saying something "enternal controller" does this help?
Hmm, that tells me that windows is damaged. Do you have another windows 7 computer?
We need to burn a repair disk
yes. the one im on now actully
ok. do i need a blank
OK do you have a DVD
this is a dell notebook, no disc drive. can i usb it?
Hmm actually you need a disk
Wait one se
ok. let me get my sons computer if its here
im going to get a disk and computer..one sec
i have a windows 7 back up disk..
Oh, is it from that computer that is damaged
no a friend brought it by today
Oh I see, so its a copy of Windows 7?
just incase it would come in need of you
OK, well we can use that if we can fix this
But you dont need to buy that
WE can restore you computer back to factory without a disk for free
So, You wont need that
and you can actually get your money back
There is a built in recovery partition on your computer
ok. i have a blank disk and the windows 7 back up disk..which do you prefer?
OK please put the blank DVD into the win 7 computer
The working one
ok hold one sec please
You can learn how to burn a disk using this video CLICK HERE
hi. sorry. the blank dvd i had has files on it
looking for another
OK no problem
im trying to delete the files on the dv r now
OK no rush
ok i have no blank cd
can we use the windows 7 back up?
Yes we can
But it will wipe the entire comptuer
are you ok with that
at theis point that is not a problem at all
it will make it like it was when you got it
OK We dont even need to use the disk one moment
brand new is good for me
im ready when you are
OK give me about 5 min sorry
OK please turn off the laptop
Then hit the power button and start tapping F9 over and over
wow sorry that was big
LOL no problem
OK what do you see on the screen?
choose an operating system to start or press tab to select a tool..windows 7 to specify an advanced option for this choise press f8
Ok one sec
Do you see anything that says SYS Recovery
Try pressing tab
then tell me what you see
i hit f8 for advanced options
OK try it again
i do not see sys recover
and hit f9 again
then choose Tab
windows memory diagnostic?
No, is that all you see
windows 7 is highlighted, when i hit tab it highlights memory diag.
Ok try again this time try using F11 on startup
blue screen flashed and now its black
your recovery partition may be bad too
black screen says exiting intel
would buying a new hard drive just solve this?
OK try F9 again
but lets try one more time
Try the F9 again
Ok and choose "choose an operating system to start
ok a gray box is on my screen asking " do you want to restore your computer using system recovery?
Tell me every menu you get to
so hit "restore" ?
Unless you know what to choose then you dont need to
Do you just see restore?
says "your computer was unable to start"..
or more than 1 option
says startup repair is checking for system for problems
let me know what it does
" restore" or "cancel" were the only options
that was the right one
It appears that your recovery partition is bad
So I doubt that the startup repair will work
but we will see
worst case scenario is that you get a new hard drive
since you already have a copy of win 7 you will be all set
I can find you a good but very good priced drive if need be
i will keep that in mind
How is that going?
its stil attempting repairs..
ok let me know
It may end up getting stuck
let me know if it stops doing anything new
ok it finished .the black screen flashed exiting internal somethin somethin somethin
Ok will it start up
it is trying right now
we have something!
the account home page came up
my account and the guest account..what do i do now?
try to log in
its welcoming me..
let me know if windows stars up
ok i have the start menu, my desktop is there
im not touching it until you say too
OK does it look normal
try using a program, may be try going online
it asked if i want to allow the following program to make changes to the computer?..." microsoft windows malicious software removal tool"
now try to open the web or something?
see if you can get online
its thinking about it lol
oki i have internet
so is everything workng
like it should
so what can i do to prevent this from happening ?
yes its all working
..as i can see
there is really nothing you can do to prevent this, its very possible that this was caused by a windows update.
But since you were able to recover your should be ok
its nothing that you did
the action center is alerting me
15 updates are failing to update
security update for microsoft
s this too many questions for my fee i paid?
Ok, here is what I suggest., you should choose not to update any of them. and what we can do is open up a new question for those updates and we can work on that another day as it may be very involved,
sorry, i feel bad. you must get annoyed easily with people like me..far from computer savy
We can work on that another day in a new questoin
I am not annoyed
ok that sounds great
thank you hans
you have been great