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When I allowed an update to my Live Mail, I lost all my contacts.

 

Customer Question

When I allowed an update to my Live Mail, I lost all my contacts. How do I get them back, please? And without paying for downloads that I know nothing about and cost money!
Thanks

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
Changing the date back a month. It didn't work.

Submitted: 332 days and 9 hours ago.
Category: Computer
Value: £28
Status: CLOSED
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Expert:  D.Sandlin replied332 days and 9 hours ago.

Welcome to JustAnswer.com

My name is XXXXXX, XXX X am one of the experts who will assist you today!

Question.. Are you referring to the Windows live mail, mail program that you download and install onto your computer..

Or, do you access your windows live mail via Initernet explorer, by logging in at live.com and then viewing your inbox there?

Customer replied332 days and 9 hours ago.

My Windows Live Mail is downloaded omm ny laptop.

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Expert:  D.Sandlin replied332 days and 9 hours ago.

Thanks.

If you use internet explorer, and you log into live.com

and manualy enter your email address and password XXXXX.. Are your contacts listed in the contacts section on the website itself?

Customer replied332 days and 8 hours ago.

I can find my contacts in my Hotmail account that I was obliged to use to register; but I don't really use Hotmail. I use the e-mail address you're sending to and can't find it in live.com as before and don't know how to extract the contacts..

PS I'm going to bed soon but i'll get back to you tomorrow, thanks

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Expert:  D.Sandlin replied332 days and 8 hours ago.

We can continue tommorow, when you have time.

When you get back online tommorow, let me know the website t hat hosts the email account you get these messages in. ( i cant see your email when I reply, its an automated system)

Is your main email a yahoo account, gmail, aol, etc etc..

Thanks, and see you tommorow.

Dustin S.

 
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