Hello my name is XXXXX XXXXX I will assist you today. Please let me know when you are ready to start.
Hello, my name is XXXXX XXXXX tablet will not turn off
Hi Josie, can you tell me what tablet you have?
Josie, I do not see a response from you? Did you respond? If so please sen again
Le Pan tablet PC tc970
Thankyou one moment
Does this run windows?
I am not certain
OK Please hold down the power button on the tablet for 30 seconds
That should allow the device to turn off
I did that and it still will not shut off
Ok, one moment
OK please try holding the Power and the reset button in for 15 seconds
do you see anything come up on the screen
Also there is HOLD button on the tablet, Please find that switch and make sure its Off
If the hold button is on you will not be able to turn off the tablet
Nothing, Le Pan keeps running across the screen. The hold botton is off
Ok, are you able to do anything on the tablet or is it frozen?
It is frozen
Ok how long have you had the tablet?
My son gave it to me...I do not know how long. It was working fine last night when I turned it off.
Ok, the device may be bricked, but do not worry here is what you can do, Leave the device on all night Unplugged. The battery will eventually run out. The device will then shut off. If its not bricked then you will be able to plug it in and start it up tomorrow. If for some reason you still have issues lease call 1-855-5372-672. They can get you a replacement. Either way it will either start working normally or you will get a replacement its a win win.
Please make sure you give my answer a good rating If you need more help just ask as I am always here for follow up questions
Ok will do
Have a great night and thank you
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