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default mail client not properly instslled

 
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  • Answered by:Tech Specialist
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Customer Question

default mail client not properly instslled

 

Optional Information:
Computer OS: Windows 7
Browser: Chrome

Already Tried:
I do not know what to do. Have been using this address XXXXX@XXXXXX.XXX since rdplus.net ceased trading. I am not abuff just a user

Submitted: 312 days and 14 hours ago.
Category: Computer
Value: £28
Status: CLOSED
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Expert:  James replied 312 days and 14 hours ago.

Hi, do you know your email username and password?
(Don't tell them to me - I just want to know if you know it)

Customer replied 312 days and 14 hours ago.

yes


but i believe I have never said yes to a default browser

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Expert:  James replied 312 days and 14 hours ago.

Please go to www.firefox.com

Download and install Firefox (it is free).

Run Firefox, and try the website again.

when asked, select to set Firefox as the DEFAULT browser.

Thanks,

J.

Customer replied 311 days and 21 hours ago.

with difficulty I installed firefox.com, now have numerous icons.
when getting "South downs way national trail" your browser does not have the macro media flash player and will not display the interactive map "click"to download latest version of flash player.which downloads but dose only appear to go round in circles.

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Expert:  James replied 311 days and 21 hours ago.

And does the mail work properly?

Customer replied 311 days and 21 hours ago.

Yes it does from individuals. but when asking web site to respond via e-mail as in "southdown way trip, accommodation" it does not accept request.

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Expert:  James replied 311 days and 20 hours ago.

I will look into it!

Customer replied 311 days and 16 hours ago.

I have made contact with other users of the email drop down and they get a link from within the "south downs way trip" accommodation within the website.when I use the link there is no response.the other e-mails appear to be working

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Expert:  R.J. Poirier replied 311 days and 13 hours ago.

Hello,

My name is XXXXX XXXXX X will be assisting you with this issue now. Can we please schedule a time to meet? I am working out of the Eastern Time Zone and available any time after 6:00 pm EST.

Thank you

R.J.

Customer replied 311 days and 5 hours ago.

The point that I have reached is that I have installed Firefox in an attempt to release the the blockage in the access.

The base cause of the problem springs from a drop down into a Email from with in the web (South downs way trip)(accommodation 1 church cottages)

When you click onto the access request it just blinks back

Access can be obtained via drop down options but anybody wishing to send email have been unable to gain access via the web route have been frustrated. I am going into web site to see if any other are suffering with not being able to go straight in.





i

The


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Expert:  R.J. Poirier replied 310 days and 14 hours ago.

Hello,

Can we please schedule a time to meet? I am working out of the Eastern Time Zone and available any time after 6:00 pm EST.

Thank you

R.J.

Customer replied 310 days and 6 hours ago.

6pm EST time to meet. when is this relative to BST and where or how does this meeting take place.

At the moment I feel that nothing is being achieved.

The access to the email drop down on the south down way web site is not functioning.

Customer replied 310 days and 6 hours ago.

you have been asking for further information.

You are supposedly the expert.I would expect you to ask me specific questions. that is why I agreed to spend £28.00 for you to ask me questions that might trace the fault.

Customer replied 310 days and 6 hours ago.

We are no nearer an answer than we were last week

What questions am I suppose to answer

I will be out of house until 16.00BST

Customer replied 309 days and 16 hours ago.

Relist: Incomplete answer.
By not taking part in any further ANSWERS the whole operation has been a complete waste of mine & your time.I DO NOT INTEND TO GO BEYOND YOUR TRIAL PERIOD

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Expert:  Tech Specialist replied 309 days and 16 hours ago.

Hi

Welcome to JustAnswer.com

I am Tech Specialist and today, I will be trying my best to solve your issue.

What is the part after @ in your email address?

Customer replied 309 days and 15 hours ago.

@hotmail.co.uk



I'll give you one more try



I feel it has to be something to do with change of email address and accounts ???????????

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Expert:  Tech Specialist replied 309 days and 15 hours ago.

Do you want me to remotely fix it quickly?

Customer replied 309 days and 15 hours ago.

After four days any positive "fixing" is to be appreciated

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Expert:  Tech Specialist replied 309 days and 15 hours ago.

Do you want me to remotely fix it now?

Customer replied 309 days and 14 hours ago.

yes if you can

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Expert:  Tech Specialist replied 309 days and 14 hours ago.

please click on this link: http://67.192.95.188:8040/?Session=c302138a-a67b-4487-ad3a-d7d501128870&SUPPORT=NET

agree and run the tool

Accepted Answer

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Expert:  Tech Specialist replied 309 days and 14 hours ago.

Check if the problem is fixed now. If yes, rate below. Thanks.

Expert TypeComputer Systems Analyst
Category: Computer
Pos. Feedback: 96.8 %
Accepts: 4956
Answered: 6/26/2012

Experience: Professional computer engineer & working as systems developer with top multinational company

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Customer replied 309 days and 13 hours ago.

unfortunately it took four days to find the right person to do the job' THANKS

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Expert:  Tech Specialist replied 309 days and 13 hours ago.

Glad to help.


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