Hiya, My name is XXXXX XXXXX will be assisting you with your issue today. I will help you to the best of my ability.
This is an adware program that offers free arcade games in return for taking over your search settings and redirecting them to their affiliates. Arcade Candy Games may also add a browser / toolbar hijacker for Internet Explorer, FireFox and Chrome.
please download a program called MalwareBytes and perform a full system scan.
Download it HERE
Please Note - You can do this scan for free and is not ness to purchase the program unless you desire to
This program is designed to remove programs and items such as the advertisements you are seeing otherwise known as adware.
Once the scan has completed, you will see everything that the scanner has found and you will be able to remove it from your computer
Upon completion and restart of your machine, please look to see if the problem has been removed. If you need any more help with this issue, I will be glad to.
I have been talking to Mike at about 8:30 pm re: trying to remove an ad virus "candy Arcade Advertisement" which pops up everywhere, including these page tabs. It is really interfering with my online courses that I'm trying to set up for the fall. I did finally successfully download as instructed the Malware bytes program and restarted my computer then I ran a quick scan, but with no inprovement. Is there anything else I can do?MY E-mail that I registered with isXXX@XXXXXX.XXX and the password XXXXX me was xxxxxx thank you heather
Optional Information: Computer OS: Windows Vista Browser: IE Already Tried: The quick scan Malware Bytes
Hi Heather, could you tell me what the scanner found?
If that method did not remove it, we will need to use the same program in safe mode.
Please restart your computer, and from the very moment you restart, start tapping the F8 key
Once every 1 second is acceptable but no faster or it will lock up and beep continiously
Keep tapping F8 until you see the advanced boot menu on your screen
From this menu, select safe mode with networking
Once in safe mode, windows will be in reduced function and often makes it easier to eliminate virus problems
Please locate Malwarebytes from safemode and run a full scan there for me and let me know the results.