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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer, Computer Specialist
Category: Computer
Positive Feedback: 95.7 %
Satisfied Customers: 1403
Experience: Associates in Computer Sciences ; Cisco Product Expert.
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i want my phone NO.(NNN) NNN-NNNN restored.

Customer Question

i want my phone NO.(NNN) NNN-NNNN
restored.

Submitted: 1 year ago.
Category: Computer
Expert:  Hans Uebelhoer replied 1 year ago.


Hans Uebelhoer :

Hello my name is XXXX XXX I will assist you today. Please let me know when you are ready to start.

Hans Uebelhoer :

Are you using a Magic jack?

Customer :

yes

Hans Uebelhoer :

OK thanks,

Hans Uebelhoer :

what happens when you try to dial out?

Customer :

it says on my phone that this phone XXX-XXXX

Hans Uebelhoer :

Ok, thanks what message do you hear on the phone when you try to dial out?

Customer :

it says that my phone number has expired but I have paided by credit card for five years.

Customer :

please could you give me a phone number so I can talk to you please.

Hans Uebelhoer :

OK, there seems to be a lot of this going on recently. I have helped quite a few customers just like yourself this week. They have all paid for the service but get that same message when they try to call out. I am going to give you some steps to follow. If after you follow these steps it does not resolve the issue you will need to chat with the MJ Billing department. Unfortunatley Magic Jack does not have a phone service everything is done through chat. But I can promise you that my troubleshooting steps should work and if not then I will shot you exactly how to get in touch with the billing department VIA a chat just like this

Hans Uebelhoer :

show*

Hans Uebelhoer :

Does that sound ok with you?

Customer :

yes

Hans Uebelhoer :

OK, give me a few minutes I am going to type out all of the steps for you to follow. I will also provide you a link to get the the billing department if need be after following my steps.

Customer :

can you do the steps to connct us with the billing deptment.

Hans Uebelhoer :

Ok so you would rather go straight there?

Hans Uebelhoer :

Do you want my troubleshooting steps also?

Hans Uebelhoer :

They are easy to follow

Customer :

yes

Hans Uebelhoer :

I will also send a copy of them to your email when we are done here

Customer :

yes

Customer :

thankyou very much for your help

Hans Uebelhoer :

Your very welcome Remember to give my answer a good rating once I provide you the steps and the link to the billing department But please do wait till I am done. Thanks!

Hans Uebelhoer :

one moment

Hans Uebelhoer :

OK first Here is the link to the Billing dept of Magic Jack. Once you click on the link fill out your info and then click on start Chat. CLICK HERE Here are the trouble Shooting steps 1. First I want you to remove your magic Jack from the computer
2. Next click on start > control panel > add remove programs or Uninstall a program what ever you see
3. Now when the list comes up find Magic Jack in the list, and click on it so its highlighted
4. Now at the top choose Uninstall
5. Next, let it completely uninstall
6. Restart Your computer
7. Once its restarted please plug in your magic Jack and allow it to re install the software. It will do that automatically
8. Once the software is installed try to make calls out

Hans Uebelhoer, Computer Specialist
Category: Computer
Positive Feedback: 95.7 %
Satisfied Customers: 1403
Experience: Associates in Computer Sciences ; Cisco Product Expert.
Hans Uebelhoer and 12 other Computer Specialists are ready to help you
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