i want my phone NO.(NNN) NNN-NNNNrestored.
Hello my name is XXXX XXX I will assist you today. Please let me know when you are ready to start.
Are you using a Magic jack?
what happens when you try to dial out?
it says on my phone that this phone XXX-XXXX
Ok, thanks what message do you hear on the phone when you try to dial out?
it says that my phone number has expired but I have paided by credit card for five years.
please could you give me a phone number so I can talk to you please.
OK, there seems to be a lot of this going on recently. I have helped quite a few customers just like yourself this week. They have all paid for the service but get that same message when they try to call out. I am going to give you some steps to follow. If after you follow these steps it does not resolve the issue you will need to chat with the MJ Billing department. Unfortunatley Magic Jack does not have a phone service everything is done through chat. But I can promise you that my troubleshooting steps should work and if not then I will shot you exactly how to get in touch with the billing department VIA a chat just like this
Does that sound ok with you?
OK, give me a few minutes I am going to type out all of the steps for you to follow. I will also provide you a link to get the the billing department if need be after following my steps.
can you do the steps to connct us with the billing deptment.
Ok so you would rather go straight there?
Do you want my troubleshooting steps also?
They are easy to follow
I will also send a copy of them to your email when we are done here
thankyou very much for your help
Your very welcome Remember to give my answer a good rating once I provide you the steps and the link to the billing department But please do wait till I am done. Thanks!
OK first Here is the link to the Billing dept of Magic Jack. Once you click on the link fill out your info and then click on start Chat. CLICK HERE Here are the trouble Shooting steps 1. First I want you to remove your magic Jack from the computer2. Next click on start > control panel > add remove programs or Uninstall a program what ever you see3. Now when the list comes up find Magic Jack in the list, and click on it so its highlighted4. Now at the top choose Uninstall5. Next, let it completely uninstall6. Restart Your computer7. Once its restarted please plug in your magic Jack and allow it to re install the software. It will do that automatically 8. Once the software is installed try to make calls out