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Customer Question

I have a problem with restoring Acronis True Image 2012 tib files. I get a message saying there is insufficient space on the destination partition. Self evidently it cannot be as I want to restore the same partition the same win7 boot partition. I can however mount the partion from the same tib file. I need to know how the tib files can be fixed so they can restore partitions. Thanks, XXXXX

Submitted: 335 days and 10 hours ago.
Category: Computer
Value: £28
Status: CLOSED
Expert:  lordnomi replied 335 days and 10 hours ago.


lordnomi :

Hi

lordnomi :

you cannot create image of the windows in the same partition

lordnomi :

you can do it on DVD

lordnomi :

or USB

lordnomi :

boot it via cd

Customer :
Customer :

The partition I am trying to restore was created some time ago and stored on an external disk. In the past I have been able to restore partition s from the image tib files succesfully. It is only now that I am not able to do so. As I said before I can mount the images and recover individual files. Full restoration of the OS Win 7 is the problem.

Expert:  The A+ PCTech replied 335 days and 9 hours ago.

Hi, I'm Ron. Thank you for asking a question. With True image. in order to restore the windows operating system you must restore to drive C:. The drive must have the same space available as the stored image that you are restoring. If you restore to an external drive, you can only access the personal files and not the operating system.

Expert:  lordnomi replied 335 days and 8 hours ago.

First of all don't try it while windows is running
reboot using the boot cd
and then go for partitions and not disks
Disk will select the entire drive
partition will select the individual partion only
Select source and destination and then select the partition you want to restore on
http://www.youtube.com/watch?v=oER33k86L6g

Customer replied 335 days and 8 hours ago.

During restoration, ATI will ask to select backup, ask for the partition or freespace to be used for restoration. Once these have been selected it will itself boot out of the windows envoirement to carry out restoration on the chosen partition/free space, ie the destination partition. The first action during the restore process is to wipe out all data on the destination partition. After the partition is restored it will then reboot back into windows with the restored partition.

My problem is that the selection of the backup and the restoration partition/free space it comes up with the message that there is insuffcient space in the destination partition/free space. The process hangs up at that point. The only option left is to abandon the restore process. That is, close down ATI.

It is important to understand the logic of the AIT restoration process.

Expert:  lordnomi replied 335 days and 7 hours ago.

you are right
but again i will insist on the same thing that follow the process using the boot cd

then select destination target drive partition and it will wipe out the data
it might hang for a while in the process of deleting the data from the destination drive
and then will continue
give it some time to finish the process
but its all possible if you are doing it via boot cd

Customer replied 335 days and 7 hours ago.

I have tried booting from the rescue cd with the same outcome. It's not a case of slow deletion. The process hangs up just prior to the deletion phase and indicates the destination partition/free space has insufficient room for restoration to proceed. My feeling is the problem has its roots in the image file. Strangely the image file came be mounted allowing individual files to be copied.

Expert:  lordnomi replied 335 days and 7 hours ago.

if the image is mounted properly then the problem is not in the image file
Did you try to delete the content of the partition or format c and then try to restore over it
by selecting the partition

Expert:  The A+ PCTech replied 335 days and 7 hours ago.

If for some reason that you can not restore using the the image file to C: then you might scan the drive for errors and if it can not be repaired then replace it. I understand Acronis systems far beyond your comprehension. If you can not restore using the software, then your system is the problem. Look at it this way, how did this happen? Why do you need to restore? What caused your copy of windows and the accompanying software to fail? 99 out of 100 times if it is not a software corruption, it is the hard drive that is failing or has failed.

Customer replied 335 days and 5 hours ago.

Dear A+ You are full of wild suppositions including perhaps your belief in a seemingly unbounded comprehension of Acronis systems. Let me put it simply. Mine is an experimental system which uses differently configured apps and OS's. I restore the relevent backup when neccessary. Your assumption the hd is failing is just that, an assumption. I can restore all images of various configurations that were made with Easeus' Todo system on the same partition. They restore without a hitch and run smoothly.

Dear Lord Nomi.- I will try your excellent suggestion tomorrow and get back to you after that. It's late where I am and need to sleep.

With thanks.

Expert:  The A+ PCTech replied 335 days and 5 hours ago.

My point was that if you could access the image by mounting it, but if you can not restore the image to one particular drive with only one partition and the error message is telling you that the drive is not large enough to complete the restore, you should scan for errors and I should have said to attempt to restore that image to another drive as a test. Then you would know if the image was corrupted or if there was an issue with the drive.

I apologize if I gave you the impression that I do not understand what you were attempting to do or what you have used the program for in the past. Again, I should not have implied that your drive was failing, I should have simply stated that you should scan the drive and try another destination drive to confirm that the image was not the issue.

Customer replied 334 days and 16 hours ago.

I have tried restoration on an:-- 1) Erased OS partition-- 2) Formatted OS partition-- 3) --An empty partition on another disk. All attempts failed in the same way I described initially.

To me the results point to a subtly corrupted/changed .tib image file especially as restoration in all above scenarios go through perfectly when using the Todo system and associated .PBD image files.

Expert:  lordnomi replied 334 days and 16 hours ago.

Right click on .TIB file
and select
Validate Backup Archive

Those will be the final results if the problem is TIB file or something else

Make sure the recovery disk is created by same version of acronis

if the validation test passed
but another recovery disk at slowest speed and try again

Last will be check disk utility
but i guess you tried that already
if not
connect this harddisk as external disk
and run check disk on it
lordnomi41075.5522176736

Expert:  The A+ PCTech replied 333 days and 22 hours ago.

I am not sure if you want my opinion any longer, but you have tried everything that I would to confirm that the .tib file is damaged. I have to agree that the file is the issue.

Customer replied 333 days and 22 hours ago.

Tried everything you suggested but the problem remains even though the file validates ok.

Expert:  lordnomi replied 333 days and 19 hours ago.

Go to the Command Prompt (Start -> Run or search -> cmd);
Enter the command:
chkdsk DISK: /r

for c drive

chkdsk c: /r


In Recovery
Choose Add new disk
And try again

Customer replied 333 days and 5 hours ago.

I have carried out all checks you have put forward and come up with the same negative result. I am now convinced that unless the tib file can be fixed restoration from it will be impossible.

In your experience is it possible to carry out such a fix or use a workaround? I will catch up with your answer on monday as I am out of town tomorrow.

Thanks

Expert:  lordnomi replied 333 days and 4 hours ago.

i am a user of Acronis since its version 9 came out
and ever since i never had such a problem where i couldn't deploy the image
Even if i had problems either the image or Rescue Disk was having issues

As far as fixing of .TIB file is concerned, and if you have password XXXXX .TIB file then the answer is NO
Both cannot be repaired or recovered
You can convert it to virtual disk and load it as a virtual operating system but cannot repair
Best is to mount it and copy the data out of it and you are already aware of that
or create another image
or finish the installation part and move the data manually

Open a ticket with acronis as well for the issue, since its unique

Customer replied 331 days and 21 hours ago.

Thanks for your comments. I am a little disappointed with the outcome. I was trying to avoid reinstallation of the OS, applications and massive transfer of data. Acronis support is a waste of time. By the way who is The A+ PCTech; are you working as a team?

Expert:  lordnomi replied 331 days and 21 hours ago.

Thanks for the response
No we are not working as a team, A+ PCTech is just another expert
I tried to help to the best of my knowledge
if you want i can opt-out and more experts will try to guide you to the best of their expertiese

Expert:  lordnomi replied 331 days and 16 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Customer replied 331 days and 16 hours ago.

It is a difficult problem that does not seem to have a quick fix. I am told that mine is not a unique incident. I do not now have the time to pursue the quick fix route and have to get on with a new installation of OS, apps and data transfer from mounted disks. Though not happy with the situation, I do thank you for your patient and logical approach.

Expert:  lordnomi replied 331 days and 15 hours ago.

you are most welcome
thanks for the update
but yeah, its painful to go through installation all over again finding the drivers and then software and data transfer etc
If you ever need any help in future, i would be glad to help you
All the best
Cheers :)

 
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