Hiya, My name is XXXXX XXXXX will be assisting you with your issue today. I will help you to the best of my ability.
This has worked for me a few times to remove the hdd password XXXXX an external drive. Please try to do the following. 1) Restart your computer. Note that during computer restart, the screen goes blank for 3 to 5 seconds. Text then appears and the OS boots up. 2) As soon as the first text lines appear on the screen, press the "Del" key on your keyboard to enter the BIOS setup 3) Navigate to "Security" in the BIOS menu using the arrow keys on your keyboard 4) Navigate to the option "Hard Disk User Password" and press "Enter 5) Navigate to a hard drive, press "Enter" and select "Disable" to remove the hard drive password. 6) Press "F10" to save and exit the BIOS settings. Computer booting resumes.
This is the only solution that has worked for me, the other that im aware of involves formatting the drive so it can be used again.
Thanks, XXXXX XXXXX really hope it works in your case
One more method we can try is using a recovery program to get the data off of the drive THEN proceed to format to remove the password.
It may or may not work
still trying first method pc is a bit slow
Once its downloaded it should auto detect your external drive, see if it is able to recover the entire drive on the free scan, if so, you will need to purchase the program and save all the data to your current hard drive.
Yes no problem at all
Just want to give you as much info as possible to help you best I can without formatting and losing the lot
having issue getting to bios
Your computer may be different, try F2 instead. Often the screen will give you an indication as to which button it is on your particular system
finaly in bios
cant find security
has something called oassword check
Ok what is contained in that menu?
You may not have the correct bios setup that is needed to carry out this particular procedure
mb intelligent tweaker st cmos adv bios intergrated perip power mng pc health load fail safe load optimiuze set super passwor
Recommend you proceed with step 2, I do not think you have the correct bios to perform step 1
set user password
That is just for the bios password. Def proceed with step 2
step two is another fee ?
No not at all
All advice is under this same fee
Unless you mean the program for recovery?
Then yes that company will charge for the data recovery
if the scan comes up with the files though
You will need to make your decision once the free scan is complete as to whether it found ALL the needed files
This same procedure can be done with other companies but will cost between $1500 and $3000 as the norm
This program is used almost daily to recover drives at my business and I think it costed around $39.99
I have had this for quite some time but I think that is the cost
not happening !
WD actually told my previous customer they would recover there drive for $1500 and if they cant recover it they still keep the money
I do the same thing and charge $300 in houston haha
Yeah, the rich get richer, the poor get poorer
That seems to be reality these days
Im hoping the scan will let you recover the files bypassing the password
it is scanning now I used scan drive was that right it listed my WD passport
This looks like it could take a while it is searching 1600 of 91109
As long as you found your drive on the list it produced and you chose it for the scan
When the scan is complete, go through and take a look at some of the files to make sure they recovered ok on the preview window
Once you are happy with what it found, you can recover the info your your internal hard drive or you can use disks
AFTER the recover make sure that the recovered files are perfectly accessable as we do not want to format the external only to find out that your important extracted data is corrupted and cant be accessed.
That in turn will guarantee to ruin your day!
The general rule of that software program is that you cannot recover back to the drive you just recovered from initially, so your internal drive or cd's is the way to go.
ok so what next just wait it out
Yes wait until the scan finishes - Depending on drive capacity it can take 2 to 6 hours
You should be able to see some of the things it has found already correct?
If it has found alot of the files already then looks like we can pull this off :-)
It takes a long time which is why WD charges a fortune.
ok, I cant stay here that long it doesn't show any
just that its serching
Thats no problem, feel free to get back to me after the scan is complete
You should see multiple files found on the left already correct?
Should give you an inidication of how many it has found thus far
non there so that's a 0
Ok, all you can do is let it run its course and see if it finds anything afterwards.
Ok how do I contact you without getting charged again
The bad thing about your situation is western digital does say in the instructions that if you ever forget your password XXXXX data is non recoverable. After we have tried this method your only option is to format your drive and lose everything or send to WD and they will hack the code for an extortionate amount of money
Save this page to your favorites so you can get back to me at any time
When you click accept you only get charged one time
There after you can come back to this thread and follow up with me and I will not charge any other fees at all
I will get someone I no to hack it free ha but do not like doing that Thats why I am here.
With the WD drives it can often take hours and hours to get in
But yes it can be done with the right person
Ok, We'll see if this works.
Thanks contact you later
I used to do this but now I wont accept drives that have forgotten passwords. The last one I did like that was stolen after 3 days of working on it. So had to keep hold of it and never got paid.
I here ya