I cannot reset my password
Language (or Software): Wordpress
have tried the "lost your password" link
Hi! My name is XXXXX XXXXX X will be assisting you. Do not forget to rate my answer quality and press Submit before you go. Let's get started!Which password XXXXX you trying to reset?
For my word press site
Hi, thank you for using JustAnswer.com. I am glad to assist you today.Are you the owner of the word press site? Or a visitor with an account in the site?
Thank you for writing back with that information.Are you trying to login to the Administration or back-end portal of your WP site to manage it? Please tell me the WWW address or URL of the site.
Www.synergyhealthmanagement.com i am needing to get in to the dashboard I go in all the time but my password XXXXX XXXXX working so I tried using the "lost your password" option and it will not reset for me . My site has been hacked and is full of Viagra links I am needing to get in there and fix it or I will have to shut my website down
Have you gone to http://synergyhealthmanagement.com/wp-admin ?Also, do you have access to the cPanel of your Web Hosting server?
Yes that is where I went to login and when it did not work I asked to reset my password XXXXX the link it emails me does not work I am not sure what a Cpannel is but I do have access to the web hosting
Are you the one who setup the WP site in your web hosting server?Are you using FTP to access the web server files or using the cPanel interface?
I didn't set it up I maintain it
Thank you for writing back.Please click on this links and follow the outlined procedures described.http://codex.wordpress.org/Resetting_Your_PasswordIf you are certain that you entered the correct email address when you registered the Admin account, then please check if the link has been sent already to the email address. Look at the SPAM folder also. The reset link could have been emailed already but sent to the spam folder.Another set of procedures are described here:Resetting Admin account in WP CMSI hope that helped. Keep me posted with your results so that I can help you further.Best regards,Jess
Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer