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Hiya, My name is XXXXX XXXXX will be assisting you with your issue today. I will help you to the best of my ability.
There are several fixes for this problem
I will start off with the solution that works most frequently
If this does not work for you, I can go through a procedure which bypasses the windows cd/dvd support by disabling it and using a trusted 3rd party program instead or there are other fixes we can apply to fix the existing problem with the software/hardware if you would prefer.
I tried that...it did not work. is there a patch from microsoft?
prefer a windows fix
Are you actually getting any error messages?
Or does it appear to be formatting and just isnt?
also can you confirm that these steps were followed
Insert a recordable or rewritable disc into your computer's CD, DVD, or Blu‑ray Disc burner.
In the AutoPlay dialog box that appears, click Burn files to disc using Windows Explorer.
Type a name for your disc in the Disc title box.
Click one of the following formatting options:
Like a USB flash drive
The disc will use the Live File System format.
With a CD/DVD player
The disc will use the Mastered format.
Click Next to prepare the disc.
whatv ever i try it says windows unable to complete format
Have you tried other disks with the same result?
Just need to isolate if it is just this disk or all
yes,iv'e tried DVD-R and it works ok. DVD-RW fails
What is the method you are using to format?
like a flash drive
Have you tried to format using disk management and also have you formatted DVD-RW disks before on that machine?
Some drives do not allow this
If you would like, I can try to look up your drive spec and see if thats the case
Hybrid drives that can handle both, often labeled "DVD±RW"
I have not used disk management. my drive is a memorex dual layer 16x. I was able to use dvd-rw in xp before.
I see so you have upgraded to windows 7 and since then aren't able to format that kind?
That's right. windows 7 is the problem.
Having said that, you may want to go to the device manager and check your device to see if it has a yellow question mark against it which shows out of date or missing driver.
If it does you can right click it and select update driver
I have only really seen this problem in the past with a cd burner that was not 100% compatible with windows 7 as expected
Its very possible you may have to resort to using other software to perform the function you need
Even then it may not work if the drive isnt fully compatible but would recommend to try
Your basically looking at one of these :
1/ Drive is not fully compatible
2/ Driver needs updating
3/ Drive has malfunctioned (Hardware)
Thanks. I willkeeplooking for a fix