How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nalosin Your Own Question

Nalosin
Nalosin, Computer Support Specialist
Category: Computer
Satisfied Customers: 1578
Experience:  8+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
31004542
Type Your Computer Question Here...
Nalosin is online now
A new question is answered every 9 seconds

I have an Adobe Flash Player asking for permissions that shows

Resolved Question:

I have an Adobe Flash Player asking for permissions that shows up when I play a video and nothing I do will get it to go away. It has a allow box and a deny box as well as a ? mark and clicking on them dies nothing. I want it gone as it is disruptive to video.
Submitted: 2 years ago.
Category: Computer
Expert:  Nalosin replied 2 years ago.

Nalosin :

Hello and welcome to JustAnswer.com

Nalosin :

i will try to help on your question

Customer:

ok

Nalosin :

Ok. Can you please right-click on bellow link and open it in a new window (leave this one open also)

Customer:

ok done and reset to always ask

Nalosin :

Then click on Global Security Settings panel

Nalosin :

there select "Always allow"

Customer:

done

Nalosin :

Ok. Leave that page open

Customer:

Problem still exists

Nalosin :

Ok. Can you write the exact message that you are getting?

Customer:

Adobe flash player requesting permissions to store info on your computer up to 1 MB current 100KB cfiles.5min.com then a allow and deny box

Customer:

Is there a way you can acess my computer from there?

Customer:

Are we still on?

Customer:

My phone is(NNN) NNN-NNNN/p>

Nalosin :

Yes I am here

Nalosin :

sorry for delay

Nalosin :

Ok.

Nalosin :

Can you please return to the page for Adobe Settings

Customer:

ok

Nalosin :

And move slide to Unlimited

Nalosin :

That should remove the message

Customer:

I don't understand

Customer:

I don't see a slide for unlimited

Customer:

ok found it and did it, I will check to see if that fixed it

Nalosin :

Ok

Nalosin :

Let me know

Customer:

Still not fixed

Nalosin :

You will need to first bookmark this page

Nalosin :

then to restart browser for changes to take effect

Nalosin :

after restart please open this page again

Nalosin :

also you will get a link to this page to your email

Customer:

done on bookmark, will resart

Customer:

Problem still exists

Nalosin :

Under GLobal Settings

Nalosin :

do you have both options checked bellow

Nalosin :

Under Global Storage Settings

Customer:

done

Nalosin :

OK. One more setting

Nalosin :

Click on Website Storage Settings

Customer:

Done

Nalosin :

do you have cfiles.5min.com in list?

Customer:

done

Customer:

still there

Nalosin :

Did you open Webpage Storage Settings

Nalosin :

Click Delete all sites button there, then restart browser again

Customer:

still exists

Customer:

still there

Nalosin :

Ok. Can you please open again Global Storage Settings

Customer:

this isn't showing up on screen

Nalosin :

then check option "Never ask again"

Customer:

still there

Nalosin :

Do you have Adobe flash settings page open:

Customer:

hello

Customer:

ok

Nalosin :

I am here

Nalosin :

Did you check option "Never ask again" under "Global Storage Settings panel"

Customer:

yes

Customer:

problem still exists

Nalosin : Can you try to reinstall Adobe Flash?
Customer:

Have done that will try again

Customer:

Problem still exists. I have no more time for this right now I cannot accept will contact later.

Nalosin : Ok. I will research a little bit on your issue
Customer:

TYVM!

Nalosin :

Ok. I think this will work

Nalosin :

just please do all the steps once you have time

Nalosin :

When you open desired video

Nalosin :

it will ask you again to allow

Nalosin :

when you allow, right-click on the video area and select Settings

Nalosin :

Then click on 3rd icon

Nalosin :

and set slider to Unlimited.

Nalosin :

then Restart computer and check if it's working

Customer:

This didn't work, but I went back into global security and global privacy settings and used your formule as far as the re-boot after each and the problem is solved. Thank you and keep this for otheres as I know several others that need the same fix, however I will send them to you instead of telling them myself as you can use the money and I try to be an honest john. TYVM!

Nalosin, Computer Support Specialist
Category: Computer
Satisfied Customers: 1578
Experience: 8+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
Nalosin and 17 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.