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Ask Nalosin Your Own Question

Nalosin
Nalosin, Computer Support Specialist
Category: Computer
Satisfied Customers: 1578
Experience:  8+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
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I have an Adobe Flash Player asking for permissions that shows

This answer was rated:

I have an Adobe Flash Player asking for permissions that shows up when I play a video and nothing I do will get it to go away. It has a allow box and a deny box as well as a ? mark and clicking on them dies nothing. I want it gone as it is disruptive to video.

Nalosin :

Hello and welcome to JustAnswer.com

Nalosin :

i will try to help on your question

Customer:

ok

Nalosin :

Ok. Can you please right-click on bellow link and open it in a new window (leave this one open also)

Customer:

ok done and reset to always ask

Nalosin :

Then click on Global Security Settings panel

Nalosin :

there select "Always allow"

Customer:

done

Nalosin :

Ok. Leave that page open

Customer:

Problem still exists

Nalosin :

Ok. Can you write the exact message that you are getting?

Customer:

Adobe flash player requesting permissions to store info on your computer up to 1 MB current 100KB cfiles.5min.com then a allow and deny box

Customer:

Is there a way you can acess my computer from there?

Customer:

Are we still on?

Customer:

My phone is(NNN) NNN-NNNN/p>

Nalosin :

Yes I am here

Nalosin :

sorry for delay

Nalosin :

Ok.

Nalosin :

Can you please return to the page for Adobe Settings

Customer:

ok

Nalosin :

And move slide to Unlimited

Nalosin :

That should remove the message

Customer:

I don't understand

Customer:

I don't see a slide for unlimited

Customer:

ok found it and did it, I will check to see if that fixed it

Nalosin :

Ok

Nalosin :

Let me know

Customer:

Still not fixed

Nalosin :

You will need to first bookmark this page

Nalosin :

then to restart browser for changes to take effect

Nalosin :

after restart please open this page again

Nalosin :

also you will get a link to this page to your email

Customer:

done on bookmark, will resart

Customer:

Problem still exists

Nalosin :

Under GLobal Settings

Nalosin :

do you have both options checked bellow

Nalosin :

Under Global Storage Settings

Customer:

done

Nalosin :

OK. One more setting

Nalosin :

Click on Website Storage Settings

Customer:

Done

Nalosin :

do you have cfiles.5min.com in list?

Customer:

done

Customer:

still there

Nalosin :

Did you open Webpage Storage Settings

Nalosin :

Click Delete all sites button there, then restart browser again

Customer:

still exists

Customer:

still there

Nalosin :

Ok. Can you please open again Global Storage Settings

Customer:

this isn't showing up on screen

Nalosin :

then check option "Never ask again"

Customer:

still there

Nalosin :

Do you have Adobe flash settings page open:

Customer:

hello

Customer:

ok

Nalosin :

I am here

Nalosin :

Did you check option "Never ask again" under "Global Storage Settings panel"

Customer:

yes

Customer:

problem still exists

Nalosin : Can you try to reinstall Adobe Flash?
Customer:

Have done that will try again

Customer:

Problem still exists. I have no more time for this right now I cannot accept will contact later.

Nalosin : Ok. I will research a little bit on your issue
Customer:

TYVM!

Nalosin :

Ok. I think this will work

Nalosin :

just please do all the steps once you have time

Nalosin :

When you open desired video

Nalosin :

it will ask you again to allow

Nalosin :

when you allow, right-click on the video area and select Settings

Nalosin :

Then click on 3rd icon

Nalosin :

and set slider to Unlimited.

Nalosin :

then Restart computer and check if it's working

Customer:

This didn't work, but I went back into global security and global privacy settings and used your formule as far as the re-boot after each and the problem is solved. Thank you and keep this for otheres as I know several others that need the same fix, however I will send them to you instead of telling them myself as you can use the money and I try to be an honest john. TYVM!

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