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I bought a 3.0 Goflex portable drive to backup my Laptop computer.

 

Customer Question

I bought a 3.0 Goflex portable drive to backup my Laptop computer. After completing the backup, the system asked me to insert a floppy to create a recovery disk. However, the computer doesn't have a floppy drive. The computer did not default to the CD drive either. The system further advised me to find the solution on the Internet. How can I create this recovery disk? Thank you.

 

Optional Information:
Computer OS: Windows XP
Browser: Other

Already Tried:
I called the seagate number (XXX) XXX-XXXX but unfortunately I didn't connect. I connected the drive to the computer and opened the files but I couldn't find anything to suggest what exactly I can do.

Submitted: 324 days and 16 hours ago.
Category: Computer
Value: $38
Status: CLOSED
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Expert:  Jess replied 324 days and 16 hours ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Are you trying to backup your entire system to the external hard drive? Or just creating a recovery disc?

What software did you use to do this? Is it the Windows Backup and Restore?

Please let me know so that I can help you further.


Regards,
Jess

Customer replied 324 days and 15 hours ago.

I used Windows to Backup completely all the entire system onto the external drive. I need to create the "Restore" disk. How do I do that?

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Expert:  Jess replied 324 days and 15 hours ago.

Are you referring to restoring the data from your backup?
Or are you referring to a restore CD? (Restore disc)

Customer replied 324 days and 15 hours ago.

I used Windows to Backup completely all the entire system onto the external drive. I need to create the "Recovery disk. How do I do that?

Customer replied 324 days and 15 hours ago.

I used Windows to Backup completely all the entire system onto the external drive. I need to create the "Recovery disk." How do I do that?

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Expert:  Jess replied 324 days and 15 hours ago.

Have you seen my previous reply?
======
Are you referring to restoring the data from your backup?
Or are you referring to a restore CD? (Restore disc)

Or are you trying to create a Recovery Disc set of your computer manufacturer? (Like HP Recovery Disc where a program is already installed in the HP computer)

Customer replied 324 days and 15 hours ago.

I am not sure I understand your question. The system asked me to create a disk that will enable me to reatore the backup files to the computer in the event of a crash. This is the disk I want to create. Also, I clicked on the ACCEPT as you asked, but nothing happened.

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Expert:  Jess replied 324 days and 15 hours ago.

Which software is prompting you for a recovery disc?

Basically, since you are using Windows Backup and Restore software to do your backup, you also need to use it to restore your backup. I think that you are referring to a repair disc.

By the way, do you have the Windows XP installation CD?

Customer replied 324 days and 15 hours ago.

I don't have the Windows XP installation CD with me. I can have access to it three days from now. Yes, I believe that the prompt was to create a repair disk. But like I said earlier, I cannot create one because the computer doesn't have a floppy disk drive. How do I create such a disk?

Customer replied 324 days and 14 hours ago.

I am baffled. I don't know what to say anymore. You keep replying to me that you already answered my question but nowhere is there a statement from you regarding how I should proceed to create the recovery disk. Can you please explain it to me as you would to a four year old kid?

Accepted Answer

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Expert:  Jess replied 324 days and 14 hours ago.

If your computer is dead, you can use the recovery disc or the repair disc to restore your computer. Since you are using Windows Backup and Restore, you need to revive Windows first, by using the Windows XP installation CD, then use the Windows Backup and Restore again to this time restore using the saved back-up data.

I believe that you want to create a backup disk that does all these thing in one act. That is, when your computer is dead, you can use the disc to restore everything to normal using the same disc only.

In this case, I suggest that you use a third party backup tool that does these things well. I am referring to the Easeus Tool named To Do Backup. This tool is free for home users.

This backup system is efficient and has cool features that will fit your requirements. You can do a FULL System backup, store backup to external drives, schedule a backup, and most of all, perform an incremental backup which only backs up those "changed" files.

For more information about this tool, please click on this link:

http://www.todo-backup.com/products/home/download.htm

You can download the full User Guide from this link:

http://www.todo-backup.com/download/docs/User_Guide.pdf


I hope that helped.
Jess

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 93.3 %
Accepts: 2642
Answered: 5/22/2012

Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer

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Customer replied 324 days and 14 hours ago.

I am frustrated. Thank you.

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Expert:  Jess replied 324 days and 14 hours ago.

I am sorry about it. Are you frustrated about your backup disk that you already created? Well, you can still use that backup disk to restore your data in the future. However, in restoring from that backup, you need to use Windows Backup and Restore also, the tool which created that backup.

If you want to restore when your system crash, I suggest you use the To Do Backup tool. Please let me know if you need further assistance with this.


Regards,
Jess

Customer replied 324 days and 14 hours ago.

Thank you.

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Expert:  Jess replied 324 days and 14 hours ago.

You're welcome and thank you for using JustAnswer.com. If you have further concerns, just post a reply here so that I can get back to you.


Best regards,
Jess

 
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