How do I remove dropper.generic6.lvq trojan horse?
Computer OS: Windows 7
AVG virus scanner found it but can't remove it.
Hi, thank you for using JustAnswer.com. I am glad to assist you today.Please use Malwarebytes Antimalware to remove that trojan. However, please try run Malwarebytes in Safe Mode with Networking so that the trojan is not active thus the tool will be able to remove it. Under Safe Mode with Networking, the screen and icons are big but you can still access the internet.Boot into Safe Mode with Networking
I have tried your suggestion but the scan locks up the computer 4 minutes and 9 seconds into the scan and at a file c:\windows\microsoft.NET\Franework\v2.0.50727\System.XML.dll. Therefore I am no further towards the answer.
Relist: Inaccurate answer.
I am one of the experts at Just answer and would like to assist you.
Please let me know if it would be fine if i take a remote access and fix this for you
Yes, anything to have it fixed as it seems to be beyond me.
please open below link for remote access
Please send the link to XXXXX@XXXXXX.XXX Kerry
Due to security issue i would be unable to view your email id.
Please open the link below
if it does not run in normal mode, restart in safe mode with netowrking and open the link to install the elsinore software
Please reconnect as i am connected now and waiting you on the remote screen so that i can get started fixing this.