I am one of the experts at Just answer and would like to assist you.
Please let me know if it would be fine if i take a remote access and fix this for you
Yes, anything to have it fixed as it seems to be beyond me.
please open below link for remote access
Please send the link to XXXXX@XXXXXX.XXX Kerry
Due to security issue i would be unable to view your email id.
Please open the link below
if it does not run in normal mode, restart in safe mode with netowrking and open the link to install the elsinore software
Please reconnect as i am connected now and waiting you on the remote screen so that i can get started fixing this.