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How do I remove dropper.generic6.lvq trojan horse?

Customer Question

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
AVG virus scanner found it but can't remove it.

Submitted: 359 days and 11 hours ago.

Category: Computer

Value: AU$35

Status: CLOSED

Expert: Jess replied 359 days and 11 hours ago.

Hi, thank you for using JustAnswer.com. I am glad to assist you today.

Please use Malwarebytes Antimalware to remove that trojan. However, please try run Malwarebytes in Safe Mode with Networking so that the trojan is not active thus the tool will be able to remove it. Under Safe Mode with Networking, the screen and icons are big but you can still access the internet.

Boot into Safe Mode with Networking

Turn ON your computer or restart
Immediately tap the F8 key and keep tapping it until you see the Advanced Boot Menu options
Navigate using the arrow keys and choose Safe Mode with Networking
Press ENTER to choose Safe Mode with Networking
Press ENTER again to confirm

When you are in that mode already, please do the Malwarebytes Cleanup Procedures.

Cleanup with Malwarebytes Antimalware

Please download the FREE version of Malwarebyte from this link:

Download FREE Malwarebytes Antimalware Here

After you download it, please install. During the FIRST RUN, when you are prompted for a TRIAL, you can just DECLINE. Then let it UPDATE.

After the updates are installed, please perform a QUICK SCAN. Then REMOVE all malicious files found and restart your computer as part of the removal process.

I hope that helped. Keep me posted with your results so that I can help you further.

Best regards,
Jess

Customer replied 359 days and 8 hours ago.

I have tried your suggestion but the scan locks up the computer 4 minutes and 9 seconds into the scan and at a file c:\windows\microsoft.NET\Franework\v2.0.50727\System.XML.dll. Therefore I am no further towards the answer.

Customer replied 359 days and 8 hours ago.

Relist: Inaccurate answer.

Expert: Michelle replied 359 days and 8 hours ago.

Hi,

I am one of the experts at Just answer and would like to assist you.

Please let me know if it would be fine if i take a remote access and fix this for you

Customer replied 359 days and 8 hours ago.

Yes, anything to have it fixed as it seems to be beyond me.

Expert: Michelle replied 359 days and 8 hours ago.

please open below link for remote access

http://67.192.95.188:8040/?Session=1fca435a-5031-4d92-b0dc-1e7bf590b404&SUPPORT=NET

Customer replied 359 days and 8 hours ago.

Michelle

Please send the link to XXXXX@XXXXXX.XXX Kerry

Expert: Michelle replied 359 days and 8 hours ago.

Hi Kerry,

Due to security issue i would be unable to view your email id.

Please open the link below

http://67.192.95.188:8040/?Session=1fca435a-5031-4d92-b0dc-1e7bf590b404&SUPPORT=NET

if it does not run in normal mode, restart in safe mode with netowrking and open the link to install the elsinore software

Expert: Michelle replied 359 days and 7 hours ago.

Hi Kerry,

Please reconnect as i am connected now and waiting you on the remote screen so that i can get started fixing this.

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