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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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How do I remove dropper.generic6.lvq trojan horse?

Customer Question

How do I remove dropper.generic6.lvq trojan horse?
Submitted: 4 years ago.
Category: Computer
Expert:  Jess replied 4 years ago.
Hi, thank you for using JustAnswer.com. I am glad to assist you today.

Please use Malwarebytes Antimalware to remove that trojan. However, please try run Malwarebytes in Safe Mode with Networking so that the trojan is not active thus the tool will be able to remove it. Under Safe Mode with Networking, the screen and icons are big but you can still access the internet.

Boot into Safe Mode with Networking
  1. Turn ON your computer or restart
  2. Immediately tap the F8 key and keep tapping it until you see the Advanced Boot Menu options
  3. Navigate using the arrow keys and choose Safe Mode with Networking
  4. Press ENTER to choose Safe Mode with Networking
  5. Press ENTER again to confirm

When you are in that mode already, please do the Malwarebytes Cleanup Procedures.

Cleanup with Malwarebytes Antimalware

Please download the FREE version of Malwarebyte from this link:

Download FREE Malwarebytes Antimalware Here

After you download it, please install. During the FIRST RUN, when you are prompted for a TRIAL, you can just DECLINE. Then let it UPDATE.

After the updates are installed, please perform a QUICK SCAN. Then REMOVE all malicious files found and restart your computer as part of the removal process.


I hope that helped. Keep me posted with your results so that I can help you further.


Best regards,
Jess
Customer: replied 4 years ago.
I have tried your suggestion but the scan locks up the computer 4 minutes and 9 seconds into the scan and at a file c:\windows\microsoft.NET\Franework\v2.0.50727\System.XML.dll. Therefore I am no further towards the answer.
Customer: replied 4 years ago.
Relist: Inaccurate answer.
Expert:  Michelle replied 4 years ago.

Hi,

 

I am one of the experts at Just answer and would like to assist you.

Please let me know if it would be fine if i take a remote access and fix this for you

Customer: replied 4 years ago.

Yes, anything to have it fixed as it seems to be beyond me.

Expert:  Michelle replied 4 years ago.

Hi Kerry,

Due to security issue i would be unable to view your email id.

 

Please open the link below

http://67.192.95.188:8040/?Session=1fca435a-5031-4d92-b0dc-1e7bf590b404&SUPPORT=NET

 

if it does not run in normal mode, restart in safe mode with netowrking and open the link to install the elsinore software

Expert:  Michelle replied 4 years ago.

Hi Kerry,

 

Please reconnect as i am connected now and waiting you on the remote screen so that i can get started fixing this.

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