I tried to do a system recovery on aspire one d255e...after all the time it took the message said "...could not be performed because of an I/O device error" Now when I try to reboot I get "a disk read error occured. Press crtl+alt+del to restart...can't get past this message.
Computer OS: Windows 7
shut down completely. new message is ...... No bootable device -- insert boot disk and press any key.
Hello and Welcome to Just answer. My name is XXXX X will be assisting you today
Sir it seems like either the hard drive is not functioning or the bios settings is incorrect.we can check that
Sir please do not click on accept now.did you try the recovery process from the inbuilt hard drive recovery partition or from disc's?
inbuilt...there is no disk drive on this netbook
OK do you have external CD/DVD drive with you?
OK one moment please
Turn on the acer net-book and press F2 repeatedly when you see the Acer start-up screen see if that opens Bios set up screen
the top says insydeH20 setup utility
OK in the main menu does it show hard drive details like make and model
hdd model name: WDC WD2500BEVT-22A23T0
OK now is the D2D option enabled in the main menu
i don't understand your question
In the main menu of bios setup screen can you see a d2d option
gotcha..yes it says enabled
OK now go to boot menu
now which is the first boot device selected?
1. IDEO : WDC WD2500BEVT-22A23T0
OK the settings seems to be correct now go to exit menu and then click on save and exit that will restart the PC immediately press ALT + F10 key when see the Acer start-up screen that will open Acer ercovery windows from that select to restore your computer to factory settings
did you get Acer erecovery window
I didn't catch it...trying again
this time it took me to a screen that says CHeck cable connection! PXE-m0F: Exiting Intel PXE ROM. No bootable device -- insert boot disk and press any key
OK it seems like the hard drive in the net book is not functioning properly.did you accidentally drop the laptop?
OK is this laptop still under warranty ?
i bought it one year ago today.
OK that means the warranty had just expired you need to replace the hard drive
You need to get the recovery disc from acer also you need get a external DVD drive so that you can re-install the windows after the hard drive is replaced
do you need the recovery disc ordering link
i will probably call acer to see if they will replace under warranty
That will be good idea and you need to hurry because the warranty laps today
if you need recovery disc link http://us-store.acer.com/rcd/
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ok..i understand but i only agreed to pay if it was fixed
Sir this is a hard drive issue which you need to replace and i cannot do much using the chat
i understand that
If you wish to get me paid for the time and services I provide. Please don’t forget to click ACCEPT button in the chat page. That’s the only way I get paid for the time and services that I have provided to you If not you can close this page
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